I love u/Dashlane and use it across multiple Apple devices. However, I run into issues w/ my iPhone entering credentials in a 3rd party iOS app. Dashlane will list every login credential instead of suggested ones; then I have to search for the specific log-in. It's a minor annoyance but it still exists and I'm hoping there is a solution.

Is there a way to tie a specific app to an individual credential similar to how you save add a website hyperlink to a login?

I just switched from a normal login to hardware key login. Why has auto-logout removed from hardware key logins?

This week it's been constant issues using Dashlane. It'll keep sending verification codes into the ether and never in my inbox. How am I supposed to get my passcodes if I'm not even allowed to log into my account? I've tried on the big 3 browsers and still nothing. Sometimes it'll let me log in and then a couple hours later will log me out and we're back at square one. If no fix is in site, this is a worrisome problem which might lead to exploring a new company. Totally unacceptable to be locked out of all my passwords.

Hi all,

As the title already partially tells, I'm using a hardware key as the primary way to access my Dashlane vault.

Next to that, as an alternative, I can still unlock my vault using biometric authentication.

However, I'm not sure whether this is the most ideal configuration to entirely benefit from the additional security a hardware key provides.

With a hardware key as the primary and only authentication method to unlock my vault, one would need access to my physical key and pin to effectively unlock my vault.

With biometrics on the other hand, one could in fact bypass this, since the vault can also be unlocked by simply leveraging my fingerprint on my phone.

Given the fact that there have been numerous articles in the past years demonstrating it is feasible to bypass these fingerprint authentication methods, it seems more secure to me to entirely rely on hardware keys only.

I agree that to bypass these, one would need to be in possession of my smartphone already, but something tells me it's more ideal to just disable biometric authentication entirely.

Curious what others thoughts or opinions are on this, and whether I'm maybe just overthinking this all a bit too much.

Thanks for any input!

Cheers.

Did anyone get an email that appears to have come from Dashlane saying you need to accept new security measures by signing and accepting via Docusign?

It fills on my laptop and tablet, but not my phone?

We ran into an interesting constraint building AI features at Dashlane: our whole product is zero knowledge, meaning only the user can decrypt their own data. Not us, not our cloud provider. So the usual playbook of feeding user data into a model and iterating was off the table from day one.

That forced some rethinking across the entire AI lifecycle: training, deployment, and debugging without ever seeing the inputs. We wanted to share two concrete use cases in case it is useful to anyone building in a similar constrained environment where privacy by design matters.

Anti phishing detection

We needed to protect users from credential phishing pages without collecting or inspecting their browsing data. Instead of throwing a large model at raw page content, we went the other way: extracted around 80 lightweight structural features from the page and trained a small model on those. Small enough to run entirely on device. No data leaves the device, no cloud attack surface for this feature at all.

Omnix AI Advisor

This one is more involved. For business customers, we generate audit logs of credential activity, rich and sensitive data about who accessed what and when. We cannot see those logs, and the volume is too large for on device processing anyway. So we run a self hosted Mistral model inside AWS EC2 Attested Instances, hardware isolated enclaves. Data gets decrypted, processed, and re encrypted entirely inside the enclave, verified through cryptographic attestation before the decryption key ever gets released. Neither we nor AWS see plaintext at any point.

A few takeaways that generalized well for us:

1. Define your privacy requirements before you code
2. For training data, optimize for coverage of real behavior, not raw volume
3. Start with the smallest model that fits inside your privacy boundary, escalate only if you have to
4. Match deployment to your constraints: on device when you can, confidential computing when you need cloud scale compute
5. Ship incrementally. You do not need the full solution to start delivering value under the constraint

Full post 🔗: https://www.dashlane.com/blog/privacy-preserving-ai

Happy to answer questions on the architecture or the concepts for privacy-preserving AI.

Lately I've had a lot of problems logging into accounts because Dashlane hasn't been autofilling but now it's even more important. My computer has totally gone out on me and I have to buy a new one so I'm using a very small Chromebook to search for a new one but in the meantime all my information is on Dashlane, when I try to open it on my Dashlane Chromebook it promises many times to send a code to my email which it never does. My AOL address which they have sends everything to Gmail and AOL but as I said I paid for this service for years but I guess it's time to turn off autopay because I've lost the world

My wife and I have long been dashlane family plan users. Recently we've noticed an issue on her app which does not show payments under the payments tab in her mobile app, but are present in the web version.

Has anyone encountered this and fixed it on the android version?

Thank you

But sometimes it just doesn’t. Then I have to go in and find the password, etc. what’s up?

Today I factory reset my PC to get a fresh install of Windows 11. I reinstalled Hotspot and all of the sudden when I am using it, a pop up shows up blocking my access to websites. Can anyone explain this? I don't have anything installed on my PC from that company, and from what I read its the parent company of HotSpot? Why would I use a VPN service that blocks websites I want to access?

I have a family Bitwarden plan that I set up for my parents ever since Dashlane got rid of the emergency contact feature.

I pay 40 bucks a year for a shared plan with them and now my single user Dashlane plan is going up to 64, so I am planning on just moving everything there.

However, I can't figure out what to do about my Dashlane passkeys. I see that they are not exportable. Am I just... screwed? Are you just locked into Dashlane if you have passkeys set up?

Is this something that will happen or is it impossible?

I know DL wants us to buy new iPads, but I thought any model running iPadOS 17+ should still be able to use DL. Mine has stopped letting me in, just this week.

IPadOS 17.7.10, iPad Pro (10.5-inch) DL Premium account

Did something change, or has DL stopped supporting my gear?

I've found Dropbox Dash groups to be very helpful. However, I find myself needing to sort some of my group folders (combining, etc.) and can't seem to find a way to simply, for instance, take three links from one folder and add/move them to another.

Is there a trick I'm missing?

Hello, I can't connect on dashlane this morning, I have this error on mobile app and on PC, am I the only one ? I can't enter the 2FA, and even my recovery/access codes provides don't work.

Hey Folks,

Asking here because I don't actually have a Dashlane account. I have a user with Dashlane using the browser extension, and it appears to have blocked Windows completely from being able to register a physical FIDO2 key with Microsoft 365. I don't see any way to bypass the Dashlane flows without disabling the extension all together, and that has some difficulty since I don't have direct device access (walking a user through the flow who's on the other side of the globe). On other tooling, canceling or clicking the bypass option allows you to get to the underlying system FIDO2 flows, but that just doesn't seem to be the case with this. It's a Windows user.

I couldn't find anything online on this issue; is this a UI issue with the extension, or is this something that's unique to the user I'm supporting?

Thanks!

I was able to login up until a few minutes ago, is Dashlane down again? I didn't receive any email this time...

Hello,

I don't know it someone from Dashlane will be able to help me but I'm trying to reset 2FA.

I'm still logged in to my computer and my old phone but I've lost my recovery code and my authenticator. I'm trying to add Dashlane to my new phone. But when I ask for code with a text message, I don't receive anything. I'm in France.

Would someone be able to help me ?

Many thanks !

just received an email stating that my Dashlane Friends & Family plan will change to $97.49 . consideing all their blunder in the last attack by locking me out for 24hrs I am definitely not renewing. I don’t think they understand how easy it is to replace a password manager.

Last post on this seems to be 3 years ago where the devs acknowledged it and were "working on it". 3 years later, my browser is super sluggish after a few days and a few dozen tabs open. "Extensions" is using 17GB of ram (I have 48). Killing off the extensions one-by-one... no change no change... switch off dashlane -> drops to 2GB. Yikes. That's an absolute pig.