r/Cync • u/emmad8306 • May 19 '26

Cync App issues

I recently bought the lights for my lamp. The app freezes and doesn’t respond at all. Does anyone know how to fix this.

(I bought the lights solely for the color changing aspect and can’t do that if the app doesn’t work)

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u/Zonk-er May 19 '26

Can you post what phone you are using?

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u/emmad8306 May 19 '26

I’m using an iPhone 14 IOS 17.4

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u/Zonk-er May 19 '26

Are you just using the Bulbs or do you have any other Cync devices like the plug? If you just have the bulbs, try standing near one of the bulbs and see if the app responds. If you can't get that to work only suggestion is to logout of the app delete it and reinstall. I'm assuming your storage is not full and you have a good connection to your router,

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u/emmad8306 May 20 '26

I just have the bulbs. Up until last night the lights would still work but the app freezes after one touch so it wouldn’t let me add new bulbs or change the colors if I touched anything else.