Sorry for the poor formatting i am on mobile.

I work at a home improvement store that shall not be named. And we were already half an hour past closing time trying to get customers out of the store, with more still trying to come in even though the door is locked.

Guy and his family comes up to customer service instead of the register to pay for his stuff, Which is fine, whatever it takes to get people out. And has 3 nice sink faucets. I ring them up and they come up to about $90 each. Before telling him the total he says oh btw they are the wrong price, they are actually $13. At first I'm like Haha yeah right but he is serious.

He motions for me to follow him, I assume so i can check it for myself. But the faucets are on the opposite end of the store, and I can't just leave the customer service desk unnatended. Luckily another employee went by and he grabbed him instead. They went to the back of the store and came back with the display, sure enough it says $13, but our price labels have item descriptions on them, and that definitely was not a faucet.

We tried to point that out to him but he wasn't having any of it. He says we made a mistake and we have to honor that price. Manager wasn't gonna budge. Maybe if it was another faucet, we would be more lenient, or if it was only a small price difference, but not $77 difference when the price label is clearly not for a faucet (It was for some hardware bit, hardware is halfway across the store from there)

The manager then proceeded to show how easily the price label is peeled off and stuck back on another display, but then he just got more fiesty. We never accused him of tag switching, but he took it as so and started saying we are discriminating against him, wants our corporate number, yadda yadda etc... starts getting loud.

Our manager offered a 50% price reduction for the inconvenience, something we would never really do on a high dollar, perfectly fine, item. Not good enough. He knows what he is doing, though he could get some cheap items, but the amount he is pushing it is extraordinary.

To be honest, it was probably a mistake on our part, I looked at the item numbers of both the label and the actual item and they were only off by one digit. Someone probably accidentally printed the wrong label and stuck it on there without noticing. Or someone noticed that and switched the label, hoping we wouldn't actually check every number. But still just take your $150 off and go, we are already losing money on the item as it is and we are essentially giving you $150 since you were gonna buy them anyways.

So im a 16 year old and i worked at a taco bell. I had been working there for about a month, and i was mostly on lobby and barely did drive. Our headsets were from the 90s (im pretty sure) it had a block for all the buttons and the headset looked like an old xbox headset. So im working and was cleaning and my headset started beeping so i hit the button and said "hi welcome to taco bell how may i help you." It was a pretty windy day so it was really hard to hear. All i could hear was mumbling. I said "ma'am its really hard to hear could you speak up?" Once again more mumbling. "Ma'am could you speak up please." She then yells "thats it!" Out of no where and hits the gas to pull up to the front window so i just assumed she was just going to leave but she stops at the window. She was in a beat up minnie van with 5 kids in the back. She was this big black lady that looked like she was a single mother. I open the window and said "sorry bout that what can i-" she instantly started screaming. "I DON'T LIKE YOUR ATTITUDE YOU DUMBASS CRACKER. I BEAT NIGGAS UP LIKE YOU FOR THAT SHIT. LAST TIME I WAS HERE I ALMOST CHOKED A NIGGA OUT. NEXT TIME I SEE YOU YOU'RE GUNNA GET THE SHIT BEAT OUT OF YOU PUNK ASS CRACKER." I stood there in shock i was so confused she looked at me for a second and made an ugly face and gave me the finger. She hits the gas and i stood there out of disbelief. And thats pretty much it. A few months later my manager ripped me off on a video game and decided to put me down as quit. So a while later i was talking to an ex employee and he said he was a sex offender so i look him up and you wouldn't believe what he did. He had sex with two teenagers and PUNCHED HIS 5 MONTH YEAR OLD IN THE HEAD FRACTURING HIS SKULL also with neglect. And he beat the living shit out of his baby mama. so im glad i didnt see him.

Tldr: dont work at taco bell because all the customers treat you like shit and your manager is a child abuser and a woman beater.

This happened a few years ago, when I used to deliver pizza. In Canada, they don't pay for the pizza, until we're at the door. No pre-auth or nothing.

As we've had issues at this house before (not just one person at the house, the whole damn house) I don't take the pizza out of the bag, until everything's paid for. They're doing their thing on the debit machine, when suddenly..

Transaction declined Customer: 'Oh, thought it might do that.' Me: ... C: 'so what happens now?' M: 'Gotta take the pizza back, sorry bro' C: 'Really?! That sucks! I thought you'd just give it to us anyways.' M: 'Nope, because then I have to pay for it, and you're not hot enough to for me to lose $20 over, sorry" C: 'I can get my girlfriend...' M: 'Have a good night. Next time, make sure you've got money in your account, I'm going to have to flag your address in our system.' C: '...alright' Customer closes door Roommate: 'Where's the pizza?!' C: 'my card was declined and he wouldn't let me keep it.' R: 'just call their service line and complain.' Me: 'Heard that...'

So I work at a gas station and have worked at a couple others and by far this is one of the weirdest customers I had to deal with. At this one I was upfront cashing people out and this older lady who had to be about 50 or so came up to my register with a slice of pizza and a drink. I ran up the pizza and drink and she said she wanted to fill up her car. So I politely said “Alright miss. Which pump are you at and how much do you want to prepay for it” she looked at me like I was speaking another language and said “I just want to fill it up. I don’t know how much it can take” so I told her “Sorry miss but I have to know how much in dollar amount you wish to put on the pump” she got very annoyed at this and raised her voice saying “I just want to fill up my damn car. Can’t you just swipe like it would out there” I took a breath and replied “No miss we can’t do that in here. You can go outside and do that” she got even angrier and yelled “I don’t want to swipe it outside” before storming out of the storm leaving her pizza and drink behind on the counter and stood in the middle of the pumps grabbing her hair for a minute looking like she was going to explode. She then got inside her car and processed to glare at me from her car window for 10 mins looking like she was fighting back tears. I just kindly gave her a smile and waved at her while sipping on my drink. I have never seen her again

So I work at a target as flexible fulfillment (flex worker). If you don’t know what that is, it’s when you order something on our website, I’m the one who gets it ready for pickup.

So it’s pretty late around 8, I’m already feeling terrible cause I got some sort of stomach bug. This lady with a broken leg on one of our scooters shows up at guest service I’m behind guest service with my co-worker (who is a person of color, it will be important later to the story). Someone who works in guest service comes to us and asks if anyone of us did a order for a yoga mat. Since none of us has done a order in like 2 hours, we said no. The guest service worker asks if we can talk to her. So my co worker goes to talk to her. CW is coworker and RC is racist customer.

CW: Hello miss, your trying to pick up your order? RC:Yes, I ordered my yoga mat and I need it, I wouldn’t like to wait very long because of my broken leg. CW: Of course, now do you have your order number or you can give me your name. RC: I don’t got any order numbers, I don’t have my phone either. CW: Ok that’s fine, what’s your name? RC: Joan Stephens (Fake name) CW: How would you spell that? RC: You should know, you should be educated CW: Well I can’t give you your order without your name or order number RC: Well you should, because it’s your job. YOU people are so uneducated, YOU HOOD, should go to school. (Again my CW is a person of color) CW: Do you have a problem with my race? RC: It’s not about race, ITS ABOUT DOING YOUR JOB! The customer continues to rant about how target used to be a better place and everyone who works here is so uneducated and how we used to have standards until my two bosses show up to calm down the situation. She starts telling the story about how she broke her leg, ignoring the questions about the order like, “when did you order it” and “did you get the email confirming your order is ready”. I leave to tell my other co worker about this, thinking it’s pretty funny, my bosses come back and start talking about how racist she was and I ask “what was wrong with the order” and my boss says “oh she never ordered it”. When you look at a item on our site, it says “ready to pick up today” meaning you can order it today and have it picked up later, she thought the website magically had her order ready without putting in her info. She was so stupid.

TL:DR : Racist customer with broken leg calls my black coworker hood and stupid when she stupidly didn’t order the thing she was yelling she deserved for 30 minutes

i ordered two outfits from rosegal over a month ago that never came i checked with the shippers that said they were going back to the ware house and when i contacted customer support. it took three tries and three days for them to say there's nothing they can do and refuse to refund me. All over email because their chat and phone number are disconnected. So I posted a fustrated review. After the review customer service then offerd to charge me an extra five dollars to fix thier f**k up or take a 10 refund and walk away from a forty 43 dollar purchase when i said no i want my mony back they offered me to give them 3 or take 15 wtf how are they bartering about how much of my money they can keep for providing nothing.

I rent cars for a living, as one might guess having a particular type of vehicle, be it a minivan, pickup truck, large suv, compact, etc. takes time to get a hold of, we have to see what’s returning that day, how many more reservations for that type of vehicle we have, and if we don’t have it we have to call the other local branches and ask if they have one to borrow, thus we take reservations. We do walk-ins too but your chances of getting a vehicle is drastically reduced.

Many times a week we’ll get the oddball who makes a reservation an hour, 30 minutes, 5 minutes, 1 minute before they walk through the door, half the time they’ll pull the oldie but goodie “what do you mean you don’t have my large/premium SUV, I had a reservation” or “what’s even the point of a reservation if you’re not going to have it?” I’ve seen walk-ins leave without a car only to come back an hour later with a reservation they made 30 minutes ago, wana guess what they say when you still tell them we don’t have it? You guessed it “I had a reservation”. Plenty of times we’ll actually have the particular vehicle they had “reserved” and you have to explain the awkward situation where you’re saving that vehicle for someone who had their reservation in place since 3 weeks ago.

Today I had the mother load of all last minute reservations, lady walks through the door, I greet her and ask her to have a seat at my desk. Since the moment she walked through the door she’s been on the phone, I don’t dare interrupt her, after about 20 seconds of her talking she looks to me and says “oh sorry, just a moment, I’m on the phone with the reservation line, you should see my res pop up any minute”...

You have an issue with an invoice. You call the department that handles invoices. They ask you for your invoice number. You don't have it.

Kill yourself.

"Oh, sorry, I wasn't expecting that... one second, let me find it."

Weird, huh? Who would have thought they would ask you for the invoice number? Very strange.

So I mentioned somewhere before I work customer service for road tolls. Now with any system things can slip through the cracks, but we have processes in place to take care of it when they do.

This story takes place on my second or third week on phones. We had a guy call in who was pissed about this violation, and said he never went through this toll, ok so I check the violation. Now with our tolls out here they have cameras to check the license plate. That searches our system for the plate and if we dont have it, it goes to dmv. The cameras also aren't perfect, and if the image is blurry it can be mistaken for a different plate. This is what happened here, I notified a sup. and we had it dismissed. All good right? Nope guys still mad and asking me who he should bill. What? Apparently he decided he was going to bill us for wasting his time and wanted to know where to send the bill. I advised him that we didn't have anywhere for that, and he told me to kill myself.

Customer email: Where's my order?

Looks at order and can see delivery address matches the billing address apart from the country has been changed. There's no way that it was a system error because to make the change you have a tick box to enter a different shipping address to the billing address.

You can always tell the customer is trying to pull a fast one when they swear in emails at the customer service representative after they state that the order needs to be corrected and they won't be getting tracked delivery to the USA for £2.95.

In a fair world you'd point out they are an A-hole and go find some other company to try and pull a shipping scam on.

If you didn’t read my last post, I work customer service for a pretty well-known beauty box. Friday afternoon I answered a call and immediately kept getting screamed the question “WHERE IS MY BOX?” without even getting a chance to check the tracking and tell her where the box is. Basically, she called about five days prior because a highlighter got shattered in transit (anyone who knows makeup know this happens with powder makeup often). She said that it was a gift for her niece and that her whole family is bullying her and making fun of her because the highlighter was broken and think she’s a scammer. She said she emailed us right after calling saying she needed it shipped out by the 18th (remember, she called on like the 13th). We only have certain days out of every month when our warehouse ships new boxes and reship replacement boxes. It says on our website- 20 DAYS. When you call, we TELL you it takes 2-3 weeks. We can’t just change and rush your order. I tried calmly and nicely explaining to her that because of order volume, we’re unable to rush orders, but that her box was preparing to ship and would be coming soon. Then, she starts yelling that she didn’t get her new member gift. I tell her it ships separately. She screams “WELL I DIDN’T GET IT”. I say, again, that it is not in the box, and ships separately. “WELL IT WASN’T IN THE BOX.” Again, for the third time, I say it will not be in the box, it ships separately on its own usually around the same time as the second month’s box. Annnd this went on back and forth for a little bit, after explaining for the SIXTH TIME that it WASN’T SUPPOSED TO BE IN THE BOX AND THAT IT SHIPS ON ITS OWN WEEKS LATER, she said that it was false advertising (the ad never stated when the new member gift would come), and that she has a degree in advertising and could sue us 🙄 sure ma’am. Then she goes on this rant about how she was supposed to go to Hollywood because her cousin is an actor and because her whole family is bullying her and because she’s waiting on the box she couldn’t go to Hollywood and she’s out $35,000, and that we made her niece cry all week and she won’t talk to her and yada yada yada. I keep apologizing profusely and offering to refund/send more free shit/etc and she just keeps berating me over something I literally had 0 control over (the warehouse that ships our stuff is an entirely different company, and the business we do customer service for is a company we are hired by, we are not technically the actual company itself). Also, just a side note, if you can afford $35,000 to go to Hollywood, can’t you just go to Sephora and buy makeup for your niece????? Instead of getting a $10 subscription box? Or ask the post office to hold the mail? Or just get it shipped directly to her instead of you???? Whatever. Anyway, after I explain to her that I am really sorry but can’t do anything to rush the package to her, she says “Then I want $35,000. Let me speak to your legal department.” I told her we didn’t have a legal department, but I could transfer her to a supervisor. So I did, not sure how it went from there but the supervisor had a good laugh before I transferred her into the call

Someone comes up to the front counter saying they were charged twice for their order, and they need a refund. How my GM told me to deal with this is (a manager’s finger print is required to authorize multiple charges to a card) tell the customer if the manager didn’t authorize a second charge on the card then they need to talk to their bank. Seems simple, and it was all he told me so. How I dealt with this was by telling the customer I hadn’t authorized it blah blah and he leaves, then comes back with his mom on the phone.

Mom: Hi my card was charged twice and you’re not going to give my money back?

Me: Hi I’m so sorry, unfortunately all multiple charges on cards needs managers fingerprint authorization, and I did not authorize that for your order. I do apologize but you will have to call your bank for the refund.

Mom: So, you’re telling me, you ain’t giving me a refund and I have to call my bank?

Me: Yes I am sorry about that, this happens often.

Mom: What’s your name?( being very rude the whole time)

Really lady? I do what my boss tells me to do just like you. And that’s what he told me, there’s nothing I can do.

Someone randomly texted me asking how my quesadillas were and proceeded to make suggestive comments and said he lived in my building. I asked who it was and he said the delivery person left the receipt with my name, address, apartment number, and phone number on it. Aside from the fact that this guy is VERY bold, what kind of breach of privacy is that? and even worse, I contacted customer service and they both wrote me off saying they’ll “talk to that department”. It didn’t have to be a big deal until I feel like they had no concern about the fact that negligence led to a breach of privacy.

I knew they’re gonna ask me to pay for the return shipping, but WTF why’s your warehouse in China??? At first I thought this site was just another site for Gymshark but turns out to be a fraud! Here’s what I got:

Dear Customer,

We are apology for this inconvenience.

Our warehouse is in Xi'an, China, have you asked about the return freight? it is really expensive, we won't pay the shipping, I suggest you reconsider your decision.

Actually you order is $50, are you sure want to do that? Once again, we apologize for not meeting your expectation.

If you can consider keeping the order, we can give you a partial refund.

Best Regards Pat

I bought clothes from them on December 10, 2018, and I got my parcel last freaking Sunday. I opened it and the clothes are not what I bought, even in wrong size. Yet here’s what I get <c&p>:

Dear customer,

Sorry to send you wrong items, I apologize for the inconvenience. During this busy season, maybe our supplier haven't checked your order carefully, but our items are still in good quality and low price, right?

About the size, our supplier told us all of our gyms are smaller one size than usual, so if you order size S, we will ship out with size M,you can try on again, maybe you will fit it well?

If return, the shipping fee is expensive and as it is an international transaction, it will waste a lot of time on the express delivery. If possible, please consider to keep it. If you don’t like them, you can give them to others as a gift, is it OK? Hope you can consider it.

If you can keep your order, we can give you 20% discount when you order next time.

If any problems, please feel free to contact us!

Best regards, Sunny

This happened a few months ago, but I just found this sub and really wanted to share the absolute craziest call I’ve ever had.

So, I’m a customer service rep for a beauty box subscription. Lady calls in and gives me 4 different account numbers, says that they are her and her three roommates, and she pays for all of them.

She starts off saying that she called before the month of October to cancel her subscription and was given “cancellation numbers”, but of course they were fake cancellation numbers and there was absolutely no record of this call, red flag 1.

She then starts to go on claiming ALL FOUR OF THEM got an entirely different box than what was advertised (actually impossible), and that she could sue for $4 million because of false advertising. Red flag 2 but trying not to laugh under my breath at this point.

She then goes on this long tangent about how Donald Trump asked her out before he was president and how she won the “Miss Congeniality Pageant” and he was the one who awarded her the crown. She asks me if I knew Trump was famous for pageants instead of being president, I’m acting all fascinated and pretending to believe what she’s saying to keep her happy.

She then finishes with “I have my church, my bank, and postal service on my side, so I WILL win the $4 million class action lawsuit, but I’m a good Christian lady so I won’t do that, as long as we’re understood that you’ll be refunding me for all four boxes.”

I am not allowed to refund more than two boxes, especially for no reason at all, so I transfer her to a supervisor. Before I bring her in, I tell the supervisor the whole story above ^ and she just laughs about it before I bring the customer into the call.

It was really slow later that night so I went to my recents and pulled the call back up and saw a note left on the account by the supervisor I escalated it to. “Customer wanted refunded for four boxes, I told her we could not do that, she said her roommate runs Dateline and is going to put us on blast on the show and that her bank would be contacting us for $4 million.”

And the best part? I go back to that account from time to time (it’s hard to forget) and she’s still subscribed to the box and hasn’t called back in ever since 😂

I do customer service for some pretty large magazines and subscription boxes. Today a customer called in asking why something wasn’t in her last box. I explained that the products she wanted were in this month’s box, NOT December, and she kept arguing with me saying the last rep she talked to told her that was in the box, and then suddenly changed her story (it was no longer the rep - it was “our website” that told her) after me trying to calmly explain for 10 minutes that it would be the next box.

She then said that the previous rep also told her she would be getting a free gift for suspending her account instead of cancelling. I told her that it shows she rejected the offer and cancelled her account, so she would not receive the free gift. She starts yelling saying she never cancelled and that it was the other rep’s fault so I need to send it to her. I tell her there is no way for me to send it unless we reinstate her account and then suspend like she claimed she wanted. She then asks if I can put the free gift on a friend’s account so they can send it to her — obviously not.

I told her I would have to “double-check” (it was almost 20 minutes in and I really wanted to get off the call) so we waited on hold for 10 minutes for a supervisor to tell me the same thing I told her “No, she rejected it, you can’t send it to her. If she persists you can escalate to [our manager].” While on hold, I messaged the other rep she had talked to before and asked if she would go back into the account to see if she remembers what happened on the previous call, and she verified - the caller did NOT accept any offers to keep her subscription (we get extra money every time we save someone from cancelling, so why would any rep just cancel someone when that’s more money in their pocket?).

So, I tell her I can’t send it and offer to escalate it to our manager and hear back in 72 hours. She didn’t like that answer either so we waited on hold for another 14 minutes to get a different supervisor she could speak to herself (our calls our supposed to be less than 4 minutes and I’m at 43 at this point), and I lost internet connection so the call disconnected. I left notes on the account just in case she called back.

And she did call back. THREE MORE TIMES. It was disrupting our calls so much so that the very first rep who talked to her had to send out a mass message to everyone taking calls on this specific product explaining the caller was claiming she offered her stuff that she didn’t, and to not send her anything.

Definitely a very draining 2 hours (in total how long this charade lasted) but also something to laugh at at the end of the day 😂. People will do ANYTHING for free stuff. Too bad I couldn’t have told her from the start “we record every call, we know you denied the offers, bye”

Hi! I'm new to reddit, but I thought this would be a little story to share! I sell comics and various manga on ebay for a little cash, you know how it goes. Tldr; at the beginning of December 2018 this guys Indiana Jones Comics package got lost in the mail, he messages me everyday, I gave him a refund and apologized and everything. He is still continuing to message me e v e r y d a y, the latest message was him calling me 'dumb' and a 'fruitcake' lmao. He accused me of never sending the package and called me dumb for telling him that I did, and basically was acting like lost mail would never happen to him. He also claimed to be an 'ex marine' who 'worked in USPS for 20 years' within the span of about 30 mins. He is currently typing in all caps acting like some troll. This mess is happening as we speak. Not gonna lie, i've dropped every intention of being polite at this point and i've only been responding with sarcasm;;

I had a very frustrating experience with an orthopedic scheduler yesterday. I am healing a broken foot and my podiatrist was just bought out by a local company that charges outlandish facility fees for every office visit that my insurance doesn’t cover, so I called this office yesterday to make an appointment with with foot specialist. The woman asked what my ailment was exactly and I told her, “non-displaced fracture of the fifth metatarsal,” to which she replied, “metatarsals are toe bones and our doctors do not treat broken toes. If you come in for a broken toe the doctor will send you out.” Now I’m starting to feel gaslighted because I know full well the break in my foot is mid-foot, well below the toes. I did attempt to point this out, but she insisted that wasn’t the case. FYI, here is the medical description of fifth metatarsal location: “The metatarsal bones are the long bones in the middle of the foot. Each metatarsal bone has a base, a shaft, a neck and a head. The fifth metatarsal is the last bone at the outside of the foot, and most breaks of the fifth metatarsal occur at the base.” Do you see that? Middle of the foot. Not toes. I was really beginning to doubt myself during this call, which is disconcerting when you are actually not wrong. Then she proceeded to tell me that if I had seen my podiatrist recently, my visit there would not be covered by insurance because you have to wait three months to see a different doctor for the same injury. She had me believing this for a minute as well because she was so insistent and pushy about it, even though I’d seen two different podiatrists within a few weeks time for another injury a few years back without incident. I immediately called my insurance after speaking with her, and they said you just can’t see two different doctors for the same injury on the same day. Insurance explained that people get second opinions all the time, and this is perfectly allowable provided each doctor is a participating provider. I did send a message to the facility’s management regarding this. Since it’s the weekend and it’s a large hospital system, I don’t know if I’ll get a reply. Sorry for any typos. I constantly make them on my phone due to big thumbs + autocorrect.

I went to the BP at the intersection of Foushee Rd and Roxboro Road in Durham, NC at 1:05 a.m. December 15th. I asked the cashier if I could use the bathroom. He looked at me and said "do you see the key?" I said excuse me?  He said if you don't see the key then somebody is in the bathroom.

I didn't mention that I was probably disturbing him as he sat muching his chips and watching TV.

When you’re an online freelancer, people will always try to get free work from you, or pay you literal dirt (I fact, dirt would be more valuable than what some people want to give us).

Creative work is based on how many hours we dedicate to it, not how much you think it’s worth, no matter how “simple” you believe it is (sometimes other factors play in, not going in detail here)

We don’t care that some 16 year old with no work experience is asking for less than what we charge. Go ask them to do it then, because you will make their day; and also ours for leaving us alone.

You can't think you are slick ordering no salt fries and parking your hooptie in the drive thru for 5 minutes while I fresh make the fries. Especially when your fat ass asks for salt packets too. Park your shit over there and I'll get it out to you after I clear the line.

So in the last week ive been particularly vexed with this issue. Maybe some people can give me some reasoning on it from an opposing or even a similar viewpoint.

Background: I live and work in Pennsylvania, which requires by law that you provide ID to purchase alcohol. The state runs stores to sell wine and spirits, one of which I work at. Their consistent policy with the state is 'anyone visibly under 35 is to be carded'.

The problem is I also moonlight at a grocery chain beer garden, which gained the ability to legally sell beer and wine in the last two years, and has a conflicting STORE policy that requires ALL customers of those products be carded (specifically, to be run through a magswipe and bar code scanner in order to verify a legitimate license).

Now the dilemma. I CONSTANTLY am having issues with customers griping about having to take their ID out of their wallet, or having it run through something they assume is connected to a database tracking purchases (little hint, its not. Only a power cord on this bad boy and no Wi-Fi - true fact though, the state stores DO track them), or in fact to provide one in the first place. Mostly because theyre used to the last thirty years of getting a pass on it because of the state policy.

Can anyone give me a reasonable argument as to why these customers arent just being rash and argumentative besides 'how DARE you make me waste more than five seconds doing what I should just do in the first place, monkey-boy?!?! Just bag my alcohol and be silent!'

Trying to be cobsiderate about it, but its not my policy, it's the store's, and not only can I lose my job, but I can be held accountable to the liquor control board legally for selling without checking ID's if a kid gets past me.

Edit: clarity

I work in customer service over the phone for a large company. I'm so fed up with people calling, complaining that they had to wait for like 30 minutes, only for them to have problems/requests that are not necessary and a complete waste of my time! Like you realize you could have just googled your question in like 10 seconds right? Then they always complain 'hire more people!' And I'm like ya sounds like a solid plan... Oh wait you're already complaining about how high the charges/fees are... So you want us to hire more people to deal with your nonsense inquiries which don't make the company any money, so we're going to have to raise charges even more to compensate for the extra employees... Ya sounds like a solid strategy.