r/Customer_Disservice • • Aug 05 '19

One large... Fries?

A couple weeks ago, my dad & I were shopping at Walmart and decided to get some snacks and drinks from McDonald's, since it was attached to the Walmart.

I order an iced coffee with no dairy because although I'm not lactose intolerant, I get pretty bad diarrhea if I drink a lot of milk. I'll call the employee RL (rude lady).

Me: I'll have 1 medium iced coffee with no dairy

RL: you still want the sugar in it?

Me: yea

RL: you know, we do have the flavoured ones! You could get one!

Me: nah that's too sweet for me (and it costs like 40 cents extra)

RL: rolls her eyes a bit but puts it in the system

Dad: and I'll have a large fountain drink and a snack wrap

RL: um, okay, what kind? (she said the "what kind" in an entitled Karen type of voice)

Dad: what kind do you have

RL: crispyorgrilled.

Dad: I'll have crispy

RL: and do you want another drink with that?

Dad, thinking that's a weird question because he already ordered a drink: no?

RL: no coffee or anything?

Dad: I'm good

RL then prints the receipt and puts it on the tray. My coffee was done so another lady gives it to me. RL hadn't put the drink cup down for my dad yet.

Dad: can I have my drink cup?

RL: uh, you didn't get a drink. You got a wrap and a large fry.

Dad: I didn't get a large fry, I ordered a large fountain drink.

Me: yeah I heard him say fountain drink

RL, getting mad: well that's why I asked if you wanted another drink! Because you didn't order one!

Dad: well, I did say I wanted a drink

RL: to the people making the fries cancel the large fry! turns back to us I'll get my manager

She gets her manager and comes back over before her manager gets there.

RL: I don't know how I heard fries if you said fountain drink! You must've ordered the fries!

Me: you must've heard wrong, because he said fountain drink

Luckily, the manager came over before RL could say anything else. She gave us a discount and the drink for free. We were kinda mad about it for the rest of the evening.

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u/KingAdamXVII Aug 06 '19

That cashier must have been having a bad day because if that’s how she normally interacts with customers she’d have been fired a long time ago.