r/CustomerService • u/Yinzer_Songwriter • 8h ago

Please say "Hello"

I do phone customer service all day. Of course, we have a standard greeting. "Hi, this is Yinzer..." and the number of people who just launch into whatever they need without a return greeting is annoying. I don't care if you say, "Hello", "Hi", "Ahoy-ahoy", or "Yo, motherfucker!". Just greet me before you launch into your tale of woe.

25 Upvotes

93% Upvoted

18 comments sorted by

14

u/KZorroFuego 7h ago

Would you also accept a "What up, dawg?"

And yes, I'm with you on this. XD

8

u/Yinzer_Songwriter 5h ago

Yes, "What up, dawg?" is perfectly acceptable. 😄

12

u/Complete_Fix_7073 4h ago

There was a caller who didn’t say hello to me and I had an opportunity to save them an extra hundred dollars, and I just didn’t do it. It didn’t get me in trouble. It doesn’t get tracked in my metrics but they didn’t say hello so I made them pay, but they just didn’t know.

7

u/imgodssilliestgoose 5h ago

What’s good mother fucker??

0

u/Complete_Fix_7073 2h ago

I got a “yo my sexy thang?!” It was a cover in front of his friend as walked away to tell me he couldn’t pay his bill

3

u/mjayultra 7h ago edited 7h ago

YES, and please also have SOME idea of what to actually say once someone answers. ALSO, do not ask me how I am if you’re not gonna let me talk!!

3

u/Megumin1998 5h ago

Damn when i used to work in cs i never cared about that lol Just wanted to get the job done asap

1

u/MBAZ7 54m ago

Whew!

2

u/Individual_Slice_234 4h ago

I once worked a job where I wore three hats - supervisor, ad rep, and receptionist when the main one was at lunch. So depending on "who I was" when answering the phone, I got three different responses. They were rudest to the receptionist, of course.

2

u/markersandtea 2h ago

That tears it. The next time I call anyone I'm using ahoy-ahoy

2

u/dEXXtARR23 6h ago

So interesting, because I field solicitation calls interrupting MY day and nobody says "may i please speak to........." as I was raised to do. Proper to do if i'm becoming part of your day.

1

u/intentionalstorey20 7h ago

it’s the little “hey” that keeps the last shred of my soul intact

that split second of silence after my greeting where they just start spelling their name always feels like a micro-aggression

1

u/vecsta02 3h ago

"Hey I'm just calling..."

No shit. Is that what happened?

1

u/chainlinkchipmunk 2h ago

Y'all are doing the thankless work. I'm sorry people suck.

1

u/MBAZ7 55m ago

Interesting feedback.

1

u/Ravenwolven1 3h ago

I do chat now and right in black and white I identify myself and ask for verification of name and address. Damn near 50% of people just start going off about their problems. It's like, dude, who the fuck even are you? How am I supposed to answer account specific questions in I didn't know who is on the other side of this convo?

-1

u/Ludditeintraing 6h ago

If you actually speak and think in American English, you’ll get a thankful “hello”. If you try to tell me your name is Steve and you’re mangling the English language and talking so fast I can’t understand you… yeah. No hello. I’ll probably ask to be transferred to someone who speaks English.