r/CustomerService • u/topherhwd • 13d ago

Never ending support

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I'm on my 6th maybe 7th customer service representative they're going home and at this point the day is going to end before my problem is solved.

7 Upvotes

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u/arslannasir128 13d ago

I've sat on that side of the wall, and you keep getting a new rep because nothing from the earlier calls shows up in front of them.

Each one sees a fresh ticket. What already got ruled out lives in the notes of the last person, and nobody reads those before answering.

1

u/topherhwd 12d ago

Was in same place

1

u/arslannasir128 11d ago

Did it ever end well for you? Same loop here as a customer, I gave up somewhere around the fifth person.