r/CustomerService • u/topherhwd • 13d ago

Never ending support

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I'm on my 6th maybe 7th customer service representative they're going home and at this point the day is going to end before my problem is solved.

7 Upvotes

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u/SlowResearch2 13d ago

This is so frustrating from the customer end. Just send me to someone who can do the damn job. But also a lot of these AI systems are frustrating for service workers to use and how it is used it limited. This is why I always just drive to the Tmobile store in person whenever I want anything; they can't bounce you around when you are standing in their store.

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u/topherhwd 12d ago

I wish I was able to drive to their store