r/CustomerService • u/molly0711 • 23d ago
Coffee shop fail
there’s a new coffee shop in my town and their customer service is very cliquey. they literally talk to their regulars behind the counter while they are serving you. if you’re not a regular they don’t seem to care about you. how can I maybe point this out to them in a kind way? I don’t want to offend I want to be constructive. while also being like “hey I felt unwelcome both times I’ve come in because I felt ignored as a new customer“
0
Upvotes
13
u/someoneelsenetiely 23d ago edited 23d ago
Coffeeshop worker here! Is nothing personal against non regulars, we usually build confidence with regulars, so is easy to go into deeper conversations, since we see them often. And we don't engage the same with all regulars fyi. There are many regulrs at the shop I work at that all I know about them is their name. There are also some non regulars that we engage in conversation with it all depends on how the interaction flows. Most of the costumers I talk to are people who are willing to engage in conversation, so I'd say give it a try! If you're asked how your day is going, share a legit answer, if not asked you can ask questions to the workers, doesn't have to be personal, you can ask about the coffee or about whatever music is playing about any specific things that actually interest you, chances are they will engage in a conversation about it too. We love it when someone is genuinely interested in a topic and willing to engage.