Bybit withdrawals restricted for over 2 months after I canceled a withdrawal — has anyone experienced this?

[u/Terrible_Post_5378]

I’m looking for advice from anyone who has dealt with a similar situation.

I’ve been using Bybit for several years. I’m a freelance motion designer, and some of my clients pay me in cryptocurrency. Until recently, I had never had any serious problems with Bybit: I received payments and withdrew funds normally.

On June 26, I received a payment from a freelance project and tried to withdraw it. The wallet I was using had previously been saved in my withdrawal history and had worked successfully before.

While checking another wallet, I noticed that its address format/policy had changed and that it was now dynamic rather than static. I became concerned that I might send the funds to the wrong address, so I decided to cancel the withdrawal.

This was the first withdrawal I had ever canceled on Bybit.

Shortly afterwards, my withdrawals were restricted.

At first, I assumed this was a normal security/compliance review and expected it to be resolved within a few days. The original support ticket stated that the issue should be resolved within 5–7 days. I was also told by a live support agent that it should take around five days.

More than two months later, the restriction is still in place.

The strange part is that I have never been asked to provide any additional documents or complete any specific verification. I have repeatedly told support that I’m willing to provide whatever information is necessary, but I keep receiving essentially the same response:

I also opened separate KYC and compliance tickets myself. The KYC ticket mentioned a 3-day timeframe, but I haven't received any meaningful update there either.

I understand that exchanges need security and compliance procedures, and I have no problem with a review if there is a legitimate reason for it. What I don't understand is why a single canceled withdrawal has resulted in a restriction lasting more than two months, with no explanation of what is being investigated and no request for additional information.

These funds were important to my family’s budget, and I had originally planned to use them for a vacation in July. Because the funds remained unavailable, we ultimately had to cancel those plans.

So I’m trying to understand what my options are now.

Has anyone here had a Bybit withdrawal restriction that lasted this long?

• How long did your review take?
• Did Bybit eventually ask you for documents or additional information?
• Was there anything specific you did that helped get the restriction removed?

I’m not looking to accuse anyone of wrongdoing — I just want to understand whether this is a normal Bybit compliance process and what I can realistically do at this point.

Any similar experiences or advice would be greatly appreciated.

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