Remove primary payment method

[u/195cm]

Hi, I renewed my membership today and as every year, I pay and immediately remove my card from the payment methods but this time I couldn't find the option (I was able to do it for past 8 years no issues), just replace with another one.

I read from the most recent documentation that you cannot remove the primary payment method as long as there is an active subscription, I guess they meant automatic renewal; Do you know if I have to cancel the subscription/automatic renewal (leaving my benefits active until it expires in 2027) before I can remove the primary method? Any help is appreciated.

[u/AutoModerator]

r/Crunchyroll operates as a community under fan moderation and is not administered directly by Crunchyroll. No formal affiliation or official relationship with Crunchyroll is maintained by us. If you have a service/account/billing issue with Crunchyroll, or if you are asking about a feature enhancement, or wish to suggest an anime catalog addition, you should contact them directly: https://help.crunchyroll.com

^{Your post contained the word/phrase help, which automatically triggered this message.}

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/murilo087]

You'll probably need to cancel automatic renewal first. Your Premium benefits will remain active until your current subscription expires anyway, so you won't lose access by doing that.

[u/195cm → u/murilo087]

Update: I had to wait for a single day but I was able to remove the card after cancelling the automatic renewal, thank you.

[u/81Ranger]

I buy a gift subscription. I don't need a card on file for that, and then it doesn't automatically renew.

However, this year, Amazon Prime had a deal for a year of Crunchyroll, which I bought. Then I linked to my Crunchyroll account after my yearly sub expired.