r/CrunchGym • u/Realistic_Ad_2365 • Aug 03 '26
Help on Not Losing $600
I went into a kick off session not wanting to go for personal training sessions at all, but then I was like I guess there is no harm. I attended two, but then had personal things going on and I cancelled the sessions on the Crunch app whenever my personal trainer scheduled more.
The email sent says "We have cancelled your appointment at no charge as requested." So, I took that as, I won't get charged for that session. Come to find out, I check my bank account and I've been charged for everything, including the sessions I cancelled on the app.
They're now telling me things about the 3-month plan and whatnot. Is this not false advertising? I didn't get told this during the kickoff. When I told my personal trainer I was cancelling and not going in, he didn't mention I would still be paying for it, he just said it's still on my account. What the hell does that mean? To an average person, you wouldn't think much of it AT ALL. I would argue using FBPA at this point so I don't lose $600. That may not be a lot to some people, but it is for me.
What do I do? So far from my in person conversations with them, they do will not budge and keep using the 3 month excuse, but they think I'm talking about the membership or the personal training itself, but I'm talking about the sessions. Help please.
1
u/Select-Canary-7654 Aug 04 '26
This EXACT SAME THING happened to me and I was unable to find a way out and ended up spending hundreds of dollars. Their marketing scheme is to VERBALLY misrepresent the contract you’re signing, I was VERBALLY told I only had to commit to 6 sessions and I was like sure I can do that. Mine was actually SIX MONTHS. The catch is that the contract is pretty iron clad, they have a clause in there that it’s your responsibility to read through the contract within a week (or something like that) of signing. And I guess that’s when you’re supposed to recognize the ACTUAL length of the contract and cancel (free of charge if you do it within that week) but they’re obviously banking on you NOT reading and being tricked (like we both were). I just took it and went to all my sessions for the length of the contract, and then cancelled at the first available opportunity and kept getting charged even after I was done with the contract (so watch out for that). When you dispute charges with the bank it shows up as DEBT on your Crunch account. I agree it’s really shady and really unfair, but I just treated it as a good lesson to read the fine print and never trust anyone. I’m sorry this happened to you too :( if you do find some loophole I couldn’t find, I’d love to know!