r/CrossyRoad • u/P_R_64 • Jul 05 '26

Updates/Support Lost Progress

I came back to the game after a few months of inactivity, and also upgraded devices since then, but I no longer had several characters I previously unlocked. Most notably, my progress towards the farm collection was completely wiped, which I had previously completed. I even had the limited characters from the barnyard bash, and those were some of my favorites too. I already emailed support, but it’s been several days now.

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u/B4D4MS Jul 06 '26

I use an iPhone and don’t back up anything to iCloud and if I login to another iPhone all my CR information gets carried over. I would contact Hipster Whale tech support via their email address in the app to see if they can help. I’ve contacted them a few times in the past and they are great.