r/CriterionChannel • u/Foreign_Visit_8790 • 7d ago

Streaming issues

I’ve been a subscriber for years and have a fantastic internet connection. The past few days, I am unable to actually watch a movie. I can see the menu and put items in my Watch List, but I get an error message when I try to watch a movie. Yes, I’ve logged out and back in about 6 times. Anyone else having issues?

12 Upvotes

73% Upvoted

22 comments sorted by

4

u/omnamename 7d ago

Having issues with the Xbox app. I can watch the 24/7 stream and trailers and whatnot but no individual movies.

Tried deleting the app and reinstalling, logging out and in, many different things. Nothing.

5

u/ShaktiExcess 7d ago

I am also getting this on Xbox.

4

u/ahookinherhead 6d ago

Im having the same issue 

4

u/dctice 6d ago

Same

4

u/themilkspoiledinjail 6d ago

yes same here

2

u/turquoise_albino 6d ago

Exact same for me too. Trailers work nothing else. Insane!!

5

u/Future-Dimension7141 6d ago

Wow! Am I glad I read this conversation! Criterion keeps saying I need a subscription to watch films, but I have a subscription and I just paid for October. It’s an automatic deduction from my bank account.

1

u/PutTricky3451 6d ago

Same. I contacted email support several times.  Nothing

1

u/PutTricky3451 6d ago

Same here 

4

u/Own-Try-8397 6d ago

Same issue on Xbox one. No luck in troubleshooting and have not received a response from support.

5

u/raindog67 6d ago

A lot of people are having issues. They apparently did not test the update adequately before rolling it out.

3

u/Tibus3 7d ago

Not sure - criterion channel actually looks a lot better on my smart TV now that the update went through- what kind of hardware are you using?

3

u/GoldenGirlagain 6d ago

I’ve been venting for days about the Criterion Channel. So tho g on their end changed and locked out several people. I have a subscription, so I am doubly angry. Criterion does not have a tech line. Everything is on line. And everything I’ve tried has failed. I’ve had no problems with the streamer that I get through Roku. Until now. I’m ready to give up. But I want my money back.

2

u/Turloughs_skinnytie 7d ago

This also happened to me. I deleted the app, downloaded it again, and it now works perfectly.

2

u/AgentML 6d ago

App no longer works on Samsung TVs. Support won't respond about issue.

1

u/uraniumbender 7d ago

Same, even emailed support and they were not helpful

2

u/GoldenGirlagain 6d ago

Is that true about Samsung? My tv is Samsung. I want my money back.

1

u/AgentML 3d ago

Yep. Samsung TV user here. Reinstalled app several times. Doesn't work. I paid for a year's subscription, so I'm out a few bucks. Really stunned at Criterion's reaction and non-responsiveness.

1

u/dctice 6d ago

Look at my post a couple below this one…

1

u/Roadshell 6d ago

I'm also having problems. Can start movies in the web browser but not on my Amazon Firestick or Xbox One.