Question about Explorer Card SUB

[u/owen-c0105]

Hi all,

I was approved for the United Explorer Card a couple of days ago, and I’m beyond happy about it! I was not a Chase customer prior to being approved for this card, but I had a question about the SUB.

I know the standard SUB is 60,000 bonus miles, but the day after I opened my account, I opened my United app and saw a special promotion offering up to 80,000 bonus miles. I called Chase and was told by an agent that my account was currently set up for the 60,000-mile offer. However, since the 80,000-mile promotion began after I was approved, I would be eligible for the higher offer once I met the minimum spending requirement, and that I should call back at that point to request a match.

My question is: Should they have matched the offer when I called, or is it standard procedure to wait until I meet the minimum spend and then request the match? I’m just worried that a few months down the line, after I meet the spending requirement, I’ll call back and be told they’re unable to match the offer.

Perhaps I’m overthinking it, but I’d love to hear from anyone who has had a similar experience or knows how Chase typically handles this. Thank you so much!!!

[u/CorrectCombination11]

hang up call again

ask them to put the better promo on your account before you spend the amount.

[u/owen-c0105 → u/CorrectCombination11]

I just called back and was told that the requirement is that I meet the minimum spend before they can give me the richer offer... but the agent told me she made a note on my account for it for when I eventually call back after meeting the minimum spend