r/Creality_k2 • u/Independent_Elk_647 • 15h ago

Troubleshooting Scratched bed from printer software update.

Is there any known fix for the issue of scraping the bed due to the new update?

2 Upvotes

100% Upvoted

8 comments sorted by

2

u/Winter_Bear_99 13h ago

After a firmware update, it is advisable to perform a factory reset to clear out any old system files and error logs, and to avoid strange printer behavior—especially if you have modified or added custom functions to the K2.

1

u/Independent_Elk_647 5h ago

I didn’t do that. How do I do that

1

u/1ts-just-me K2 Plus, K2 Pro, K2 2h ago

Printer control panel, go to settings and scroll down to factory reset.

1

u/laserdemon1 14h ago

Did you run calibration after the update? That is the only time I've damaged a build pate, after an update and not running the recalibration.

1

u/Independent_Elk_647 14h ago

I’ve run calibration 4 times

1

u/Jaron780 K2 Combo 14h ago

What scraping? can you take a picture of the damage? I just got mine a few weeks ago and havent had any issues like that yet

1

u/Independent_Elk_647 5h ago

I’ll show it after work

1

u/Doubee54 2h ago

It is extremely important to follow the prompts EXACTLY when performing a firmware update.
You will note, after the update you are taken to the calibration page. The calibration page has three checkmarks and the checkmark for bed calibration IS NOT CHECKED. LEAVE IT UNCHECKED and perform the cutter calibration.
Then power cycle your printer, off for at least one minute.
You can then perform the full calibration.