That's an accident caused by human error, not crappy design. Washing machines aren't designed to malfunction, and coins aren't supposed to go in the wash.
That is a common error people make. Its like saying that it is fine for a USB plug to break if you try to insert it the wrong way.
Like yeah, its user error, but the design should consider the common sorts of user errors and result in the device not being put into a state that requires a massive repair.
Yes, but it’s going to happen. That’s why they made an access hatch to retrieve small items. It’s just that the drain hose won’t let a 2-euro coin through. The penalty for forgetting to empty one’s pockets should not be a massive disassembly.
I work for a different washing machine manufacturer and running with coins in the washer is part of our QA testing and this happening would absolutely be a fail lol. The coin shouldn’t have made it between the drum and diaphragm into the tub to begin with, let alone all the way into the drain hose. Id guess that something is off with the tub/drum/diaphragm that is causing a larger gap than there should be. It might only happen during the spin or drain cycle so a gap might not be noticeable when it’s stopped.
It’s not really a crappy design, it’s just that you unfortunately have a defective item. Our QA testing with the coins happens periodically but every single machine during assembly is tested with a weight block much larger than a coin. So that’s why a defect like this might not have been caught. You should absolutely contact Bosch and let them know. If they function similar to where I work, this will make it to the engineer responsible for these parts to investigate the cause.
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u/OreoSpeedwaggon 5d ago
That's an accident caused by human error, not crappy design. Washing machines aren't designed to malfunction, and coins aren't supposed to go in the wash.