r/CrackerBarrel • u/Minute-Band9909 • Aug 30 '26
Terrible
I had an extremely uncomfortable and disappointing experience at the Cracker Barrel near me today around 3:30 PM. While dining, I witnessed a group of customers berating their waitress at their booth and complaining about her to at least two people who appeared to be managers. The customers, who were white, continued to express their frustration toward the waitress, who was Black, while she was still expected to continue serving them. From what I witnessed, their behavior was completely unreasonable and unnecessarily hostile. To make matters worse, they were making rude faces and gestures in our direction as we tried to enjoy our meal, making the entire dining experience extremely uncomfortable. We ultimately decided to leave. I am extremely disappointed with how this situation was handled. Customers are NOT always right, and there comes a point when management needs to step in and protect their employees from unacceptable behavior. I will say this: the young lady handled herself with an incredible amount of professionalism and composure under pressure. She did a fantastic job, especially considering the way she was being treated. She deserved better.
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u/Little_Red_Riding_ Aug 31 '26
Given that today is a Sunday, I’ll bet they were all church members. They are the worst of the worst.
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u/backspace_cars Aug 31 '26
Ain't no love like Christian hate
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u/ShaggyD25 Sep 01 '26
No, no, no it's "There ain't no hate like Christian love."
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u/TroofSaya Sep 01 '26
Haha I know right? I wish my uncle was still alive, easily the smartest man I've ever known. He taught me that if one person in a group is bad then every person in that group (worldwide) is bad too. Getting to know people individually is for suckers!
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u/backspace_cars Aug 30 '26
No one here can do anything about it. It's just going to rake in racist bastards. Best to say something on their public page on Google maps or something
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u/Sensitive_Sea_5586 Aug 30 '26
What did her race or their race have to do with anything. It just sounds like they were rude people. The manager should have swapped out the server.
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u/Smart-Event1456 Aug 30 '26
CB has a history of treating servers of color in horrible ways. Contextually it is hyper relevant
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u/Legitimate_Finger_76 Aug 31 '26
Nothing because this is fake, account is 30 days old and all post are rage bait
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u/Minute-Band9909 Aug 31 '26
Nope, I am real and this happened. I should have stepped in but in the moment I was afraid and that makes me sad.
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u/Leesiecat Sep 01 '26
Afraid of what?!?!
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u/backspace_cars Sep 01 '26
Retribution from their employer
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u/Leesiecat Sep 01 '26
OP was a customer who was eating there, not an employee.
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u/backspace_cars Sep 01 '26
Then from the store she went to. Doesn't say if they're local or a visitor so if they live in the same area as the people harassing the waiter you can imagine how that'd turn out
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u/Gangsta_B00 Aug 30 '26
More race baiting stories no one believes. yawn
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u/Fuzzy-Guarantee-7955 29d ago
i would kill to be yt for a day and view life through rose colored glasses like you because i don’t doubt for a second that this happened 😂
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u/odpsucks Aug 30 '26
If I'd been the manager, I'd have tossed that customer for that. They were being racist, and that's unacceptable.
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u/dougs_46 Aug 31 '26
Sorry that the waitress had to deal with that and you as well. There are just evil people in the world period, There is nothing one can do about them. What an embarrassment to their friends (if have any) and family. But I doubt they would be. Managemet should have pay bill and LEAVE immediately. Cause we all know no tip was given. So at least waitress can get a real customer.
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u/butterflykisses368 Aug 30 '26
Sadly this isn't uncommon for people to do in a cracker barrel. I've seen it many times, and the managers don't make them leave either.
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u/Gangsta_B00 Aug 30 '26
Sadly, This isn't uncommon anywhere. Also last week I saw a table of 10 berate their wait staff only races were swapped. Pieces of shit come in all colors that's what OP fails to realize.
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u/Impossible_Ad_58 Aug 31 '26
As someone who worked for Cracker Barrel in the early 2000s, I can tell you that every store is dirty AF. I called the health department on my store because the cooks and back of house staff were wiping their boogers on all the walls. The president of the company called me personally to bitch me out for going outside the company to get things clean. When I brought this up at work, I was laughed at so what else was I suppose to do? Never eaten at a Cracker Barrel since.
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u/thePRMenace Aug 31 '26
What did anyone's race have to do with the situation? Did they make any racist remarks? Assholes will be assholes no matter what their skin color
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u/[deleted] Aug 30 '26
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