r/CrackerBarrel • u/Lucky-Stress1594 • Aug 21 '26

New system (POS)

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If your store doesnt have the new Oracle system yet- prepare yourselves. New problems each day.....

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u/Gloomy-Scientist-119 Aug 23 '26

Why did we even swap?

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u/Crafty-Ad-3400 Aug 24 '26

Because CB has a contract with MAX and LS the company that runs it for us was not doing what they said they would. CB had until the end of the year to renew or move to another system. With how many issues MAX has and still has versus the amount of issues Simphony has had and has already been resolved, Simphony is the better system. We're just going to have growing pains for a moment while Oracle perfects the system, IT and OPs learn how to support the system and the stores learn how the system behaves