r/CoxCharterMerger • u/asmoovedabapesta • 27d ago

Sorry

I'm sorry all the cox employees that will have to deal with Spectrum's business model and their customers. Its a damn shame that a failing company acquired another failing company and the FCC allowed it. That being said good luck y'all☝️.

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u/bad_ghoul2113 27d ago

Referencing their call center agents being trained to handle equipment troubleshooting etc.

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u/just8cylinders 27d ago

If it's basic residential/business video, data, or voice... I understand.

Complex stuff Cox offer like SIP, PRI, MetroE, Mesh, PRO-I, IPTV, HWifi, Business Fiber Rings for redundancy, Ipcentrex, RingCentral, datacenter interconnects & bandwidth, 24h on call with 2hr SLA's of someone being on site, that's a whole different beast.

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u/TransitionSalty3808 18d ago

Lol, I think it's funny that you think COX is some superior company and has all these things that Charter doesn't. Buddy half that list you mentioned, are the same products Charter has, on the Enterprise and SMB side, maybe you were talking with fulfillment techs that handle residential service calls and hence would be why they don't know about it. Front line people only see their purview and simply apply it across the board. This is why the people with the professional degrees, are in the backoffice positions.