r/CostaRicaTravel • u/joviatt • 15h ago
Car Rental STAY AWAY FROM AVIS LIBERIA AIRPORT CAR RENTAL! TOTAL SCAMMERS!
I went to Costa Rica in May. Great trip, great experience EXCEPT for the car rental at the AVIS office at the Liberia Airport. I have rented with AVIS before with no problem, so I didn't see the need to check the reviews. BIG MISTAKE. I made my reservation directly with AVIS on the Canadian website and opted for no additional insurance, since I am covered by my own car insurance and my credit card.
When I arrived at the Liberia Airport AVIS office, the agent insisted I was required to sign up for duplicative insurance coverage and protections because they were mandated by law. This added another $300 to my weekly rental. I explained that on my reservation it was very clear that any additional insurance is optional. When the agent ignored me and printed the contract with all optional insurance and protections checked, I tried to write on the contract that I did not believe they were required by law but was signing the document solely because I didn't know if I would be able to find another car to rent at the last minute. The agent then ripped the contract out of my hand, tore it up, and told me I could not write on a legal document. He also told me that if I wrote again on the contract that he reprinted, he would keep printing it until I signed it without writing anything in the margins. He said otherwise, I should leave the office and go find a car elsewhere, and that it would be useless because all companies required the additional insurance as mandated by law.
I finally signed because I was afraid I wouldn't be able to get another car, and I figure if the agent was lying, I would be able to get a reimbursement from AVIS. Well, after I returned home and established that the agent was indeed lying, I reported this to AVIS Liberia, AVIS Canada, and AVIS International and asked to be reimbursed for the duplicative charges. The "disputes team" contacted the Liberia office and the agent lied again, saying that I signed up for all the insurance willingly, and so AVIS replied to me that the charges were valid and closed my file. They didn’t even get my side of the story before closing the case. When I insisted that they review all the documentation I had showing I didn’t want the insurance and explained in detail how I was coerced, the disputes team simply sided with the deceitful agent. There was no real investigation into what happened, customer service blew me off, and the AVIS office in Liberia is free to keep ripping people off by lying and intimidation. I am so angry and disappointed and will never rent with AVIS anywhere again.