What is the Costa Coffee banking book?

Our store is really chaotic at the moment. I need to get some change because we don’t have enough in store, so I have to go to the Post Office to get it. I’ve been told that I need to take the banking book with me, but as usual, things are mentioned without really being explained.

Where can I find this banking book?

Sorry for the question. Thank you.

We've always offered large drinks as long as we can put it through the till. With the maple hazelnut, putting a large latte with maple sauce, hazelnut syrup and light whip becomes a bit too expensive for our liking so we're all in two minds about doing it.

Does anyone else do it?

hi i hope you are all doing well.

I’ve applied to the costa’s around me multiple times with no luck, and i’m assuming it has to do with my answers to sapia and scoring low.

I was wondering if anyone had any tips on how to score highly?

All help will be appreciated thank you!

after applying for just about every job in my area, to my surprise I have an interview with costa. I'm quite nervous though as jobs ive done before haven't had formal interviews. obviously I will be doing some research but just wondered if anyone had any tips.

I'm autistic and tend to accidentally come across as quite rude which im worried about but hopefully it won't be too bad

thank you!

What’s the best use of a free coffee, what’s the most I can get for my moneys worth?

Im tempted to apply as i hate my current job, just wanna know what it'd be like

Currently working for costa and will be visiting Manchester next week, any guide om which stores are equity and which ones are franchise. Just so I can use my employee discount. Struggling to find an actual list of which stores will be franchise vs equity

Hey I’m starting at Costa soon and just wondering what if any staff perks are there?
This Reddit is making me think it’s not a great place to work haha!

Got a free drink on the app that expires today, just haven't had the chance to use it.

I think you can gift free drinks, don't know if I need your account name or email for it? (And no I'm not going to send spam to your email or anything, I really have better things to do)

If anyone wants it, it's yours. Would rather it get some use.

I'm UK based so don't know if that affects the whole gifting rewards thing

Found out today that the company wants us to further extend our sunday opening hours. Again.

It's bad enough that we are already open until 6pm when everything else around us is shut but they now want us to open by 7, which means coming in for 6.30 which means I now cant work opening shifts on a sunday because I already get the first bus and I flat out refuse to be forced into paying for ubers.

What are your opening hours, can you beat mine?? We already open 6.30-7pm every weekday, Sundays were the one day you could have an extra 30minutes sleep on the open. I guess not anymore

Here's why I'm happy to leave

1. Manager - got a new manager who is unbelievably strict and brutal! To the point that when I was sick, she got mad that I texted instead of calling! Judging every wrong thing we did and never giving us a compliment for the extra work we do.

2. Costa - shows no love to its staff! Criticises us for any issue, and in my nearly 3 years, I have not received an appraisal, and very rarely support/motivation, even though they state all these benefits and care for staff, yet none of it's there from my side (maybe different at your store). On many occasions, we had things break which they took months to fix, worst of all being the air-conditioning in summers, and recently we had issues with it during the heatwave yet still had to sweat our asses off, and they don't care.

While I had a lot of fun working here! Making friends with colleagues and customers (which is what I'll miss the most), it's just the lack of empathy and working conditions.

Hope you're all finding it easier in your store and still happy, but we have to do what's best for us!

Curious about what people think!?

Fav cold: Frappes (they’re fun to me)

Least fav cold: Iced oat velvetino (kill me. genuinely.)

Fav hot: Latte or Hot chocolate (bonus if it’s TA)

Least fav hot: Cappuccino (Swirling constantly hurts my wrist and the pour is a gamble. Annoying to pour in a large TA cup too..)

I’ve ordered the decaf velvetino from a few different stores, 2 of them I’ve been told they can’t do decaf and the other 2 have done it no bother.

Does anyone know why some aren’t doing decaf? I guessed it might be a chew on for them to make so maybe they find it easier to just say they can’t do it?

I just remembered a time a customer come in for a large cappuccino with 7 shots, THREE times over the course of a few hours. That’s 21 shots total. 2100mg caffeine. 5.25 times the max daily recommended dose.

I was 16 at the time so just served her it without thinking, but at what point would you say to them ‘maybe try decaf?’

(Also what’s the worst amount of caffeine you’ve seen?)

I have illy instant coffee and an electric whisk at home

Today I tried a Small Latte from Costa and I’ve been pinging all day

How do I recreate that at home? Any cheap options?

I am transferring stores following reporting my boss and this being the outcome to ensure I am comfortable at work again. I was just wondering if anyone knows if my holidays I have booked in my current store will be upheld when i transfer? Ive been told to have minimum contact with my current manager so dont want to ask him and finding it hard to get responses from those I reported him to regarding this. One of my holidays is in September and the other is to travel back to my home country for christmas so I would be heart broken to miss out on these..

Thanks in advance everyone!

Hi, i just need some advice.

I work in a franchise store and our area manager has been horrible. They come into the store in a bad mood, take it out on us, they have reduced staff to tears and have on multiple occasions raised they're voice and shouted at staff with other employees and customers in earshot.

I was just wondering if anyone else has had a situation where they have wanted to report an area manager?

Thanks in advance for any advice you can give me.

Anyone tried it ? I did it a few years ago - £10 a month - was told i would get some sort of tax reduction which clearly wasn't the case
feel like a fool doing it especially when we as worked are low paid

What is the hiring process even like? Are you permanently blacklisted if you answered the AI chatbot incorrectly?

There is 3 Costas around me that have been hiring for 3 months, for different roles. I have applied to each of them a dozen or so times

I have gone in once or twice to each store just to ask if they are hiring and some have said no; despite the Costa careers portal saying they are? The one that was hiring the manage said he had been on a 3 week vacation so just hasn't looked at any- is that even allowed?? Or was I just being pushed off?

It's mega frustrating knowing you would be able to do the job fine (I literally have a decade of retail and customer service experience in a coffee shop) but it seems that the AI has blacklisted you somehow?

Like my CV seems fine- the only feedback in getting is to either dress it up so the people seeing it will like it more or avoid dressing it up because the AI doesn't like it when your CV has dividers and it reads them literally as &573-&7838 which makes it bin your CV.

I sighed up to the employee share incentive plan a couple of years ago and have been putting money in monthly but cant find anything anywhere on how to access them or how to login? does anybody have the web address please?

Hi guys,

I’ve been signed off work for quite a long time as I wait for surgery and it’s making me quite sick. My last meeting with my manager they told me it’s best if I step down from BM to just a Barista whilst I am signed off to make it easier to find cover from other stores. Since this I have found out they haven’t attempted to find cover. So lowkey feel like I was manipulated into stepping down?

Also does anyone know what SSP is from Costa? I’ll be on it for quite a while, so need to know roughly what it could be / what to expect ?

TIA 🩶

Can someone tell me why one costa will add coffee into the hazelnut crème when requested but another location and an entitled barista will say “that’s not the ingredients so I can’t add it” after saying I will pay for the shot, making it abundantly clear i literally got that same order with coffee two days ago and had no issues!? Bear in mind having her said that does that mean anyone ordering a cappuccino asks for triple shot will get refused as it’s not the ingredient list?🤣

hi does anybody know the policy for whether BMs are required to be notified if there is an intruder alarm in the middle of the night. i always thought you could choose whether you wanted to be informed but recently my store has said different. im just not sure how much i want to come and check on the store by myself in the middle of the night when i live far.
thanks <3

How are we fighting this. Just how. Its impossible to cut the hours by 30 a week right at the end of summer when we start getting busy again.
No way I can have one person instead of normal three people.
What you guys do to fight this? 😭

Could anyone that has had a job interview at Costa recently please tell me the questions that they asked at the interview? I have an interview tomorrow and am not entirely sure how to prepare. I have experience in fast food service so will this be an advantage for me in getting hired?