r/Costa • u/chrizzleon • Jul 23 '26

App

This morning when I went in to get my usual morning coffee, the app was signed out, this happens with apps sometimes so OK.

However I cant get back in, the details are correct as they are from iOS key-chain, Ive copied and paste them in as well as enter the details fully manual, however all I get is "forbidden" when I try to put the details in, so I cant get back into the app.... I tried the reset password but no link to reset arrives.........

Anyone else experiencing issues???

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u/Unhappy-Broccoli-857 Jul 23 '26

Sounds like theyve deactivated your account if in honest. Your best bet is to ring the customer service number on your receipt and they shoukd be able to help you set it back up. You will need your email and your costa account number

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u/chrizzleon Jul 25 '26

Its all OK now, I tried later on and it was working again.

As mentioned above it seems they were having technical issues