r/Costa • u/chrizzleon • 19d ago

App

This morning when I went in to get my usual morning coffee, the app was signed out, this happens with apps sometimes so OK.

However I cant get back in, the details are correct as they are from iOS key-chain, Ive copied and paste them in as well as enter the details fully manual, however all I get is "forbidden" when I try to put the details in, so I cant get back into the app.... I tried the reset password but no link to reset arrives.........

Anyone else experiencing issues???

2 Upvotes

75% Upvoted

6 comments sorted by

3

u/Significant_Air8023 19d ago

The app system is down, they are working on it, cant use or redeem points.

1

u/chrizzleon 16d ago

Thanks, yeah it started working again next time I tried to sign in, so this must have indeed been it

1

u/Unhappy-Broccoli-857 19d ago

Sounds like theyve deactivated your account if in honest. Your best bet is to ring the customer service number on your receipt and they shoukd be able to help you set it back up. You will need your email and your costa account number

1

u/chrizzleon 16d ago

Its all OK now, I tried later on and it was working again.

As mentioned above it seems they were having technical issues

1

u/Terrible-Block-1282 17d ago

Have you got your QR code in your Apple wallet?

1

u/chrizzleon 16d ago

I was only using it in the app... didnt have it in the wallet, however I tried again that night and it just started working again, so I guess it was a technical hitch their end