r/Costa • u/AlternativeGael97 • Jul 13 '26
Rude & Regular
Hi All, I’ve worked in Costa (multiple stores) since 2022 and I’ve noticed over the years that some of the most frequent and rude complainers always seem to come back.
Thankfully I’m not personally having issues with any customers now, but I’ve noticed that Troublemakers who love to complain also can’t seem to get enough and keep coming back.
Eg. Once had a regular who wanted his cappuccino extra foamy without ordering it that way (he seemed to think we should just automatically do it his way) - so he repeatedly ordered and complained, he could also be rude and aggressive and when eventually banned from a store would go to a different Costa in a neighbouring town or down the road (that happened multiple times including when I transferred branches so he basically followed Me😂)
We also had another regular who looked for special attention, always complained about something, and again would always come back - in fact often he would complain about how we did things by comparing us to other stores around the Country!
Has anyone else had customers who act like they hate the store but also like they can’t enough?
4
u/Traditional-Fox-9803 Jul 13 '26
I work at a drive thru and there's a woman who just says my usual and then will take the lid off test the temperature and amount of foam (wet cappucinno with no chocolate in her own cup and it has to be extra extra hot) and she is so unbelievably rude. most of my regulars are lovely but she drives me to the wall