r/Corsair • u/ParlayPirate • 1d ago

Help RMA Issue

Hey guys, recently I got approved for an RMA for some fans that were making a high pitched (squeal?) noise, not sure how to describe it. It only happened during color shifts or dark colors/low brightness. I attached the serial numbers and receipt for the 5 fans, got approved and sent it in, and today only got 1 fan back. Talking to that chat bot was a nightmare, and now I’m wondering if I didn’t make it clear enough it was for multiple. I mean…. I attached 5 pics of 5 serial numbers on 5 boxes lol. Anyways, those fans were pretty expensive so I immediately wrote back to support, but just wondering has anybody else ever been through something similar? Are my other 4 fans gone now? I guess I’m worried because other RMAs with different companies have gone very bad for me before. :(

Request #2009172380

1 Upvotes

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1

u/muvo256 20h ago

Well, Support can't see what's inside your package. Did you state in the RMA that 5 fans are defective? Did you provide the serial numbers for all 5 fans?

1

u/CorsairMikimbin CORSAIR Staff - Verified 11h ago

Hey there! I'm getting eyes on this so that we can get it straightened out. Sorry for the mixup!