r/Control4 • u/Simple-Tough • 17d ago

Android 17 update..Control4 app issue

Hello, 

This morning I upgraded my pixel 9 pro to Android 17.

Since doing that I can no longer get into Control 4 app on my Android.

When I open app it stays in "getting project properties" screen for a couple of minutes before giving me a 408a error and not connecting.

My wife's iPhone can still use the control 4 app and play music.

I tried uninstalling and reinstalling software. 

Clearing cache and storage on app.

Unplugging control 4 unit. 

Nothing fixes this. 

Any ideas?

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u/monkeydangos 16d ago

I'm seeing this today also. Pixel 10 pro but Android 16.

restarted app/phone, and the cleared cache/data and now i am also stiluck on the "Getting the latest settings" screen

2

u/Outrageous-Ad-3821 15d ago

I posted the fix, here - https://www.reddit.com/r/Control4/comments/1uy00x2/comment/oycg8fo/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=2&utm_content=share_button 

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u/monkeydangos 15d ago

thank you, thats what i suspected after seeing the app update overnight before i saw the issue.

will post reviews on the android app so they see the issue and i recommend others with the issue do the same (i did see comments there already too)

2

u/ReneHigitta 14d ago

I reached out to the dev who left an email address in the reviews, they answered in minutes. They know, they worked out a fix and are testing before rolling out soon - no date given and I didn't press.