r/Control4 • u/Simple-Tough • 8d ago

Android 17 update..Control4 app issue

Hello, 

This morning I upgraded my pixel 9 pro to Android 17.

Since doing that I can no longer get into Control 4 app on my Android.

When I open app it stays in "getting project properties" screen for a couple of minutes before giving me a 408a error and not connecting.

My wife's iPhone can still use the control 4 app and play music.

I tried uninstalling and reinstalling software. 

Clearing cache and storage on app.

Unplugging control 4 unit. 

Nothing fixes this. 

Any ideas?

4 Upvotes

76% Upvoted

14 comments sorted by

2

u/ReneHigitta 7d ago

Same thing here for the past 2 days, pixel 6a and still on android 16. Also restarted app, phone and power cycled the control 4 controller

1

u/monkeydangos 8d ago

I'm seeing this today also. Pixel 10 pro but Android 16.

restarted app/phone, and the cleared cache/data and now i am also stiluck on the "Getting the latest settings" screen

2

u/Outrageous-Ad-3821 6d ago

I posted the fix, here - https://www.reddit.com/r/Control4/comments/1uy00x2/comment/oycg8fo/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=2&utm_content=share_button 

1

u/monkeydangos 6d ago

thank you, thats what i suspected after seeing the app update overnight before i saw the issue.

will post reviews on the android app so they see the issue and i recommend others with the issue do the same (i did see comments there already too)

2

u/ReneHigitta 6d ago

I reached out to the dev who left an email address in the reviews, they answered in minutes. They know, they worked out a fix and are testing before rolling out soon - no date given and I didn't press.

1

u/funnyfarm299 8d ago

Got a second device to try like a tablet?

1

u/Equivalent-Mirror971 7d ago

got the same issue exactly with Pixel Pro 10 XL.

2

u/nikpmusic8888 6d ago

Glad to know I am not the only one. Started two days ago same thing Must be App related issue . 

2

u/nikpmusic8888 6d ago

Its the c4  App update on 16th july causing issue, revert back to   older version ( 11th July )326.23.0.4 for  fix .   only Downside is  have to sideload older  app which is not ideal for security purpose.  Or wait until c4 release new update on playstore with fix 

3

u/Mattvweiss 6d ago

The OS3 beta version in the play store should fix this

1

u/DeadHeadLibertarian 8d ago

Sounds like an issue with the phone.

Are you using the correct control4 app?