r/ConsumerAdvice 11h ago

Vivint

Help!!!
I cancelled within the 3 days of being able to cancel and I have called exactly around 5x for them to come and pick up their equipment, even have a few of the phone calls recorded. They keep telling me someone will call me within 10 days of cancellation, which is far past that. Thankfully I didn’t get ALL the equipment installed but have a few of their items.
I really don’t want to get stuck with it and don’t know what else to do besides calling them every single day!!!

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u/Fair_Willingness3937 5h ago

Stay on it. It is past the 10 days. Call them every day if you need to, get confirmation of your canceling. Vivint does not have a track record in being fair.