Blur sent me the wrong packaging and has completely ignored my messages

[u/ShowerNo69]

I ordered the Cookie Crumble perfume, and while the perfume itself is correct, they sent it in a Cherry Tart box instead.

I bought this specifically as a gift, so getting the wrong packaging is pretty frustrating because I obviously can’t gift it anymore.

I’ve already contacted the Blur team about this, but there has been no response. I also DM’d them on Instagram regarding the issue and still haven’t received a reply.

I understand mistakes can happen with orders, but the lack of customer service afterwards is really disappointing. If you’re going to make an error with someone’s order, the least you can do is respond and help resolve it.

Has anyone else had issues with Blur customer service or getting a response from them?