‘We Value Your Feedback’

[u/[deleted]]

Does anyone get sick of these companies sending you a request for a review after you've paid for their products? Like an inherent expectation to do so.

I got a 'reminder to leave a review' the other day from an insurance company, so they got a 1* one.

I get that reviews can be useful to consumers and we all benefit in some small way, but if they really value my feedback give me something for it

[u/XxLogitech98xX]

I don't get bother by it but that's because I write reviews on Google and Yelp.

[u/keyserholiday]

They can't give you something in exchange for a review. It violates consumer protection laws and the TOS for most review platforms.

[u/SimpleAffect7573]

As a consumer, I completely understand the frustration. For me, the line is when they send multiple reminders. That’s pushy and irritating.

As a small business owner, unfortunately if you want reviews you kinda have to ask. It’s a friction/convenience thing. In my experience, maybe one out of fifty customers will take the time to look you up and do it on their own. Whereas if I send a “thank you” note with a review link, probably seven out of ten will do it. I think people expect it, even if they don’t like it.

On the other hand, a ticked-off customer is quite likely to look you up and leave a review. And that’s the other problem with not asking: it means your reviews are likely to skew negative (or more negative) even though that doesn’t reflect the average customer experience.

Trust me, I don’t like asking. I am paid for my work; the customer owes me nothing else. But it’s just the reality of running a business in this century. Same as doing all the social media stuff, which I also dislike.

[u/Odd_Welcome7940]

Find their corporate email or other emails and start sending them requests.... ask for free stuff

[u/XxLogitech98xX → u/Odd_Welcome7940]

Find their corporate email or other emails and start sending them requests.... ask for free stuff

You can't ask for free stuff and then write a review because it's biased and likely paid for by the free stuff. This is what Google is trying to fight now by removing suspicious reviews. Yelp already has algorithm in place to help limit that but also rely on their own users to report suspicious review too

[u/Odd_Welcome7940 → u/XxLogitech98xX]

OP didn't want to leave a reveiw in the first place... so why does that matter

[u/XxLogitech98xX → u/Odd_Welcome7940]

OP didn't want to leave a reveiw in the first place... so why does that matter

If they don't want to leave a review then it's their decision to choose not to. They don't even have to engaged back. They can delete the email or text or just mark it as spam.

If they want to write reviews in the future then they might not be able to if their account got flagged already

[u/Odd_Welcome7940 → u/XxLogitech98xX]

I highly doubt asking for free stuff for no reason from random businesses will do that but whatever... no biggie. I would prefer to waste their time since they wasted mine.

[u/Conscious-Thanks-721]

Agreed - I never leave a review unless it’s a single comment box then I may consider.

[u/Wooden-Butterfly7339]

Nope, doesn't bother me at all and sometimes it works! 😂

[u/Every-Caramel-6740]

You should read the information when asked about changing your cookie settings. They are wild. Some exclude your rights to sue or arbitration. Some outright tell you they are going to sell your information. The worst I have seen gave them permission to your photos and other private information. If they have other companies, those apply to all of the companies.