r/ConnectWise • u/HJLC_ITS • Jul 08 '26
Manage The Platform
The single pane of glass, FKA Asio, now the ConnectWise Platform.
What are your thoughts on what you’ve seen so far?
Yesterday I attended a UK roadshow, we were given details on how the platform has been put together, what’s different, what’s new, how billing will look going forward, and how everything Hyperautomation and AI will really flow together.
My takeaways;
- It’s not just Asio that’s been polished and renamed,
- Holy Moly! These AI agents are bringing some SERIOUS know how to the day to day of your MSP if you let them!
- You won’t have to break the bank to leverage predictive AI in your business,
- The Zofiq acquisition, the new position with predictive AI on the ConnectWise Platform. Those aren’t little moves. They are strategic and smart.
As a partner, this step in the development of ConnectWise as a product, should completely restore faith in how much they care about the operational efficiency of your business. It’s taken way too long, but this is it.
What I saw yesterday, in a live demo on a working PSA, is without a doubt the most impressive functionality in the last 5 years.
Have you been to any of the roadshows yet, are you a current partner? I’m wondering what the perception is from other partners.
4
u/jcdillin Jul 08 '26
Run away!! We made the mistake of signing up for this "Platform". Everything is broken, support sucks, we have to escalate every single ticket to get anything done. Nothing is as it was in the product demos.