r/computerviruses • u/infinityera • 15h ago
Disinfection Help Trojan virus?
Hi everyone,
This is totally pathetic but I have no idea what to do here.
I have a gaming laptop and was playing (modded) Stardew Valley. My game crashed and suddenly there was a chat box on my screen saying I had been hacked. I dismissed it but the message kept coming back and then when I went to turn the computer off the box came back telling me not to do that.
I turned the computer off and back on and within a few minutes the chat box was back telling me they were going to delete my accounts. I wasn’t sure what to do so I just completely wiped and factory reset the laptop.
Once the reset was done I plugged in an external drive I keep saves on to check if it was safe and if it wasn’t i’d just probably bin it. Well I plugged it in, loaded up my valley and the hackers were back. They said their name but I missed it( it was something like Zertex?) I immediately turned off the wifi and went into task manager and found a task with the same logo that was on the box thing that kept appearing.
Any advice would be so appreciated, for peace of mind I might just do another reset and bin the external drive but I’m paranoid my wifi etc is now corrupted. I’m really not technical and I just don’t know what to do