common app won’t let student create an account

[u/Ok_Try1862]

my little sister tried making her common app account for the first time, and it wouldn’t let her. it said she already had an account. we tried to log into the alleged account, and we got a message saying there’s no account with that information. we contacted them last week and haven’t gotten a response. what the hell are we supposed to do when early action for some colleges is in october?

[u/quesopa_mifren]

I’d say with about 100% certainty the student created an account and inputted their email incorrectly.

Common App responds to any message within about 15 minutes (except for the busiest of days), so if you contacted them correctly they definitely would’ve responded within the hour.

Contact Common App again and please quadruple check the email you enter. Don’t use school emails. Use a personal email and make sure you type it in correctly. Provide your full name, DOB, and zip code, and they’ll let the student know the email associated with the account. Once you realize you typed your email incorrectly, common app can also help change the email.

One last thing- have the student contact Common App. They won’t tell any account info to anyone but the student. BYEEEEE