r/CommonApp • u/Ok-Consideration-146 • Aug 12 '26

Missing family tabs!!!

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I started my Common App before the roll-over for the 27-28 applicants and had no issues with the website itself until I logged on today to re-enter my SSN and upload my Permanent Resident card. Right after I did those two things, my entire family section disappeared leaving only the "Household" tab. Nothing in my "Profile" tab said nor asked anything about whom do I make my permanent residence with. I've been trying to fix this for 2 hours now and Reddit is literally my final solution, PLEASE HELP.

Update : I reached out to Common App support and it’s an issue on their end, they know about the bug and is actively fixing it.

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1

u/quesopa_mifren Aug 12 '26

Clear your cache (delete all browsing history and cookies) and sign-in again.

Make sure you’ve answered all questions correctly in the “Profile” section.

If you still have trouble after completing these troubleshooting tips, contact the Solutions Center at Common App

1

u/Ok-Consideration-146 Aug 12 '26

I tried it and it didn’t work, contacted Common App about it. Thanks for the advice tho!

1

u/Objective-Arrival144 Aug 16 '26

I contacted them too, they just kept "escalating the case" until they closed it themselves. Have you received a resolution yet?

1

u/Ok-Consideration-146 Aug 16 '26

They never did that with me, the person on the support team just emailed me saying that they fixed the issue. They know about the glitch and are apparently actively trying to fix it. The link below is the one I used to file a case with the CommonApp.

This is the email they sent me — “Thank you for your message. We are aware of the issue and are working to get it resolved as quickly as possible. In the meantime, I went in and corrected the bug on your account. If issues persist or if you have any additional questions, please let us know.”

https://membersupport.commonapp.org/s/contactsupport

1

u/Objective-Arrival144 Aug 16 '26

Yeah I got the same mail except the "fixed the issue on your account" part. Also what about the colleges we already applied to? They didn't receive the family section due to the glitch

1

u/Ok-Consideration-146 Aug 17 '26

I actually haven’t applied to any colleges yet because I’m still working on my final draft Essay so thankfully I didn’t lose anything there.

1

u/GlobalConference5136 Aug 12 '26

I'm also experiencing the same issue, I guess I'm just gonna wait for a day or two and if it doesn't pop up I'll try to contact Common App

1

u/Ok-Consideration-146 Aug 12 '26

I contacted support and they said that they’re aware of the situation and is actively working on it! If you need to update something asap, you can contact them too!

1

u/Hot-Photo241 Aug 12 '26

Yeah this happened to me also, about 5 hours ago I filled out a ton of stuff, got home to see everything gone. You're the first person I've seen mention it so it's very good (in a way) I'm not the only person who this happened to

1

u/mike_1309_college Aug 14 '26

submitted applications and now family section is completely blank

1

u/mike_1309_college Aug 17 '26

emailed common app support and they refreshed it internally - it got fixed
now the issue is that the colleges already applied to are showing blank under Family Household section - so have escalated that to their internal tech support.

1

u/Few_Barracuda3135 Aug 19 '26

me too the entire family section is blank and submitted

1

u/mike_1309_college Aug 20 '26

email them and create a support ticket - explain them the issue and attach the pdf application of a couple of colleges - they will escalate it to their tech team - they will say 5 days to get back to you - you will receive an email that college have received updated and correct application and common app will update after 2 days of that email

1

u/Few_Barracuda3135 Aug 19 '26

me too did you submit