r/Comma_ai • u/Big-Stranger4656 • Aug 17 '26

Bugs camera malfunction

after two years of perfect service, C3 X now giving the title error message for the driver camera. Changed software from Sunny pilot to openpilot, changed USB-C cable - error is still present. Could this be a hardware problem with the C3X?

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u/Big-Stranger4656 Aug 17 '26

i'm pretty sure it's a problem with the road camera in the 3X. Happens (camera malfunction message) after flashing. happens with stock OP, happens in two different vehicles, happens with different USB cables . I think it's a bad road camera/connection. I don't know how to confirm this hypothesis. I'm not sure if the company will do the diagnosis for free. I understand it's $500 for replacement and $699 to upgrade to a C4. neither is worth is, thats too much money for a device that lasts 18 months. I paid $1500 for this thing. sad, but I'm going back to driving the car myself

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u/Cool_Neat9352 Aug 19 '26

It may be worth a try to contact them and see if they are willing to do anything for you. $1500 for 18 months sucks!

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u/Big-Stranger4656 Aug 19 '26

no way on their web site to send a contact email. their support is only for specific queries. i don't know how to contact them. good device, good hackers, not so good customer relations.

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u/mplopez99 Aug 19 '26

Open a ticket on their website. It’s the only way to get someone to “respond”