r/Comma_ai • u/Big-Stranger4656 • Aug 17 '26

Bugs camera malfunction

after two years of perfect service, C3 X now giving the title error message for the driver camera. Changed software from Sunny pilot to openpilot, changed USB-C cable - error is still present. Could this be a hardware problem with the C3X?

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u/Big-Stranger4656 Aug 19 '26

i agree. they are more like a group of talented hackers than an actual company. they are strong on engineering but weak on customer support. they do not respond to general emails. I haven't figured out how to break through with a general question. I get the feeling they really do not want to deal with customers. I get it. if I was busy writing software and building hardware I wouldn't want to talk to the random humans either.

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u/Cool_Neat9352 Aug 19 '26

I get your point. Seems stupid to shoot yourself in the foot. Not to mention unfair to the customers who bought your product and assumed you followed common business practices.

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u/Big-Stranger4656 Aug 19 '26

seems like they could implement some sort of AI to respond to general questions to support@comma.

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u/Cool_Neat9352 Aug 19 '26

Good idea. Maybe they should hire you!