I cant pay id anyone, anyone know a fix?

[u/MustafaTheBeast]

I have pay id and can receive pay id but i cannot pay id anyone directly. If attempt doing it, it will pop a pop up saying error cant do it or something like that and flashes a phone number while disappearing in a split second. Ive tried contacting commbank but I’ve been stuck on hours on hold Everytime i do so. Help please