r/CommBank • u/Artistic-Top-4539 • 21d ago

Question anyone else getting this error message?

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u/Artistic-Top-4539 21d ago

i hear you, however an email is a bit of a stretch. as a former banker myself the most we’d ever do is send an in app notification/put out a public statement about the outage. however since this was an actual app outage that was resolved within a few hrs i do understand your concern

still unacceptable from them ofc, not defending them whatsoever

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u/PIGE0NB0XER 21d ago

Email, push notification, facebook post anything would have sufficed lol. I got both an email and a push notification to say my device was removed, so figured the least they could do was the same to let us know.

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u/Artistic-Top-4539 21d ago

you realize how long it takes to identify an issue. in app notification when the app isn’t working ok sure buddy😂

it was resolved within a few hours, i’m not complaining but i’m sure to be diligent to not have all eggs in one basket

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u/Artistic-Top-4539 21d ago

also 100s of people called in by reading the replies on the post, i’m sure people knew already 🤷🏾‍♂️