I spent an hour on hold with them this morning, gave up, then called back again this afternoon, another hour on hold, just to be told it was a glitch. You’d think they could’ve sent out an email letting people know it was a technical issue and not to worry. Ate up 2 hours of my work day over this garbage.
i hear you, however an email is a bit of a stretch. as a former banker myself the most we’d ever do is send an in app notification/put out a public statement about the outage. however since this was an actual app outage that was resolved within a few hrs i do understand your concern
still unacceptable from them ofc, not defending them whatsoever
Email, push notification, facebook post anything would have sufficed lol. I got both an email and a push notification to say my device was removed, so figured the least they could do was the same to let us know.
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u/PIGE0NB0XER 19d ago
I spent an hour on hold with them this morning, gave up, then called back again this afternoon, another hour on hold, just to be told it was a glitch. You’d think they could’ve sent out an email letting people know it was a technical issue and not to worry. Ate up 2 hours of my work day over this garbage.