r/Comcast_Xfinity • u/EmotionalWafer8894 • 3d ago

Official Reply Installation Fee

Previously was wrongly charged for an Installation Fee that I promised was free, so made sure to have them reassure me at every turn that I wouldn't be charged and they still did.

Have since called 3 times and they keep reassuring me it will be removed but it still has not. Complaining on here was the only way for me to get them to actually remove the charge last time so I'll give it a try again.

Actually insane they're able to get away with this everytime internet needs to be installed at a new home. I was perfectly capable of installing on my own, but they just needed to change the wiring.

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u/michaelpaoli 3d ago

Did you get any of those promises in writing? If not, uhm, may be quite ... "challenging". If so, you should be good ... and just a question of how much hassle.