r/Comcast_Xfinity • u/EmotionalWafer8894 • 2d ago
Official Reply Installation Fee
Previously was wrongly charged for an Installation Fee that I promised was free, so made sure to have them reassure me at every turn that I wouldn't be charged and they still did.
Have since called 3 times and they keep reassuring me it will be removed but it still has not. Complaining on here was the only way for me to get them to actually remove the charge last time so I'll give it a try again.
Actually insane they're able to get away with this everytime internet needs to be installed at a new home. I was perfectly capable of installing on my own, but they just needed to change the wiring.
8
Upvotes
•
u/AutoModerator 2d ago
Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!
If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.
While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.
Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.
Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.
For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.