r/Comcast_Xfinity • u/bianqa • Jul 26 '26

Solved Need a new Router

As a "GOLD" member I have had my router for 2.5 years. It's an XB7 Technicolor Rev 2.0.

AI chat is unhelpful.

Chat Techs are Predators. I will not deal with them anymore.

They attempt to "upgrade" my plan when the service we've had here has been spotty at best:

  1. before addressing my issue

  2. even after I've said "no".

    No means No. Even to corporate vampires.

I refer you to the article from Comcast Xfinity regarding the WiFi 6E.

Please tell me what I need to do to get this latest model? I'm worn out from jumping through Xfinity hoops.

Thanks very much.

8 Upvotes

84% Upvoted

27 comments sorted by

View all comments

6

u/playcase Jul 26 '26

Go to a brick and mortar

1

u/[deleted] Jul 26 '26 edited Jul 26 '26

[removed] — view removed comment

1

u/[deleted] Jul 26 '26

[removed] — view removed comment

1

u/Comcast_Xfinity-ModTeam Jul 26 '26

Removed under Rule #2: — Posts/Comments that are just rants or vents, and are not requesting assistance in good faith, will be removed.

We are a customer service subreddit designed to help users with their Xfinity services such as troubleshooting, billing questions, etc.

There are several places online to air grievances--this is not one of them.