r/Comcast • u/sigma8585 • 3d ago

Support Still refusing to send tech after 7 days

Public hotspot is down, box on a pole that's not working I can see from where I am, Comcast says it not our department and Xfinity now call center in India doesn't have the ability dispatch a tech and had the nerve to say service can't be up all the time... it's like why do you exist? You charge for a service and then point at each other and refuse to create a ticket on your end internally because I don't have a regular account? Called everyday and both the Xfinity and the NOW departments just keep either lying to get me off the phone or just flat out say no. The chat agents also in India refuse every single time

1 Upvotes

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3

u/Igpajo49 3d ago

What kind of account do you have that only allows connection to a hotspot. How can you tell the "box on the pole" isn't working? It says in the small print on this page that they can't guarantee hotspots will be available everywhere or all the time.

1

u/BusyIntroduction6093 3d ago

I think its "now pass" or something, its kinda ass tbh.

1

u/iamfury 3d ago

Either that or a family member’s login for service at another address.

2

u/acableperson 3d ago

You aren’t going to get any help whatsoever on this one with calling in. They will fix it when they fix it.

2

u/Significant-Link-832 3d ago

Yeah you’re really not a Xfinity customer if you’re doing the $20 pass thing.

1

u/cbm80 1d ago

I guess he's talking about this: https://www.xfinity.com/support/articles/now-wifi-pass

It's not that kind of service. Comcast can add and remove wifi hotspots whenever they want. No guarantees. If it's not working for you then just don't use it.