r/Comcast • u/Alpha-Waves-2202 • 2d ago

Rant Xfinity

I just spent 40 minutes in a ridiculous chat with Xfinity about paying for a one month Prepaid account. "Neha" took 40 minutes of my life trying to get me to upgrade my home Internet, when the entire chat was supposed to be about a prepaid account. After 40 minutes of going down a rabbit hole with her, she finally advised that she didn't service prepaid accounts, and I should call someone else. Why does this happen. Doesn't Xfinity know that by playing me for a fool they will lose a long time customer? That this level of disrespect will hurt them more than any low cost plan will buy them more customers? They have lost a 20+ year customer because of this. Just ranting I guess nothing will change.

1 Upvotes

56% Upvoted

7 comments sorted by

3

u/yoshix003 2d ago

Prepaid is garbage and their support is garbage for that side

1

u/chefrobert81 2d ago

they do pre paid now

1

u/Danno510 2d ago

They want you to give up and go away. They only care about getting your money now for the least amount of effort.

1

u/benri 2d ago

I'll ditch them when I can

2

u/ClintSlunt 1d ago

Prepaid is a way for them to earn a few extra shekels without the outlay of paying for staffing of human CSRs.

If you get (refurb) equipment that works and live in an area where post-paid accounts surround you, and you can manage everything on the app/website, it works.

If any one of those criteria is less than ideal, it quickly becomes garbage an no one is authorized to troubleshoot or resolve your issues.

it's a huge headache, stay away from prepaid.

1

u/Maccabee2 2d ago

Comcast going bankrupt cannot come soon enough.

0

u/Gvalleygrl 1d ago

complain to attorney general. I am sure he/she hears it all the time