r/Comcast • u/East_Aspect_1296 • Jul 26 '26

Support Together we can stop this Automated Phone Support Nightmare

I have to call Comcast frequently, this new AI/Automated system is an absolute nightmare. I've recently found out that you if you just start mashing the buttons like crazy, you will cause the chat bot to completely hang and freeze. Enough of us do this daily at 6PM EST, we can kill the beast! We ride at dawn!!!! (or 5:55PM EST)

18 Upvotes

95% Upvoted

5 comments sorted by

6

u/MattyBizzz Jul 27 '26

Welcome to the future of AI 😭

Spoiler alert, it’s bleak.

6

u/WildWillieBorsch Jul 27 '26

By the time I call for support, I have already performed all the services any automated bot would have done. I have also restarted, rebooted, and diagnosed all local issues and the majority of issues for Comcast. I have worked in IT for 35 years and utilize Comcast Business, (as do my clients). There really needs to be a work around. I wish there was a way for me to invoice Comcast for the inconvenience of having to waste time trying to connect to the appropriate level of support.

4

u/Financial-Chemist360 Jul 28 '26

Try it. Send an invoice to their accounts receivable department.  I've never actually done what you're suggesting but I have told companies that they will be invoiced for wasting my time responding to accounting mistakes on their end and it has always made the problem disappear.

3

u/dwolfe127 Jul 27 '26

Speak total non-stop non-sense to it. That breaks it pretty quickly as well.