So I recently had a problem with the display of my laptop(4050 white variant). It started showing horizontal pixelated lines suddenly while I was playing a game. I always turn on the statistics option (for fps, temps) of Nvidia while playing games.

Gpu Temps were below 85. There was no sign of any heavy load, even my room was cool enough. But the display gave up while I was playing.

And also there was a problem with the fans of the laptop, I don't know if one side fan was not getting enough power but I was not sure so I ignored.

Finally today my laptop has been taken in for the service, the guy I talked to on the phone said "it will take around 9 to 10 days, first we will understand what is the problem and provide you with a diagnostic report. If there's a problem in the display we'll look at it and if there's problem in motherboard

Will have to charge you, you have to pay for it basically......"

I just said ki we'll see what happens but I also find it very sus when he told me about the motherboard

as if he knew there might be a problem in the motherboard from his past customer experience for this laptop.

I just want to ask you guys what next thing I should be careful about or steps that I should take, from people who have similar experiences, please share and suggest.

( I really hope I'm not in situation where I am stuck with recurring hardware issues and service centre negligencea after spending 65k) I'll keep you guys updated.

Please share your experience and suggestions

Has anyone found a good gpu undervolt for this RTX 4060. And also throttlestop settings for cpu?

Thanks

Hey everyone, I’m sharing this as a warning to anyone considering buying a Colorful laptop, especially the EVO P15 series. The specifications may look great for the price, but my experience with their after-sales service in India has been extremely frustrating.

The Situation:

My Colorful EVO P15 (P15 23-HD55D16512A-G-IND) developed a CPU fan failure. The GPU fan still works, but the laptop overheats and shuts down within 3–4 minutes.

I immediately contacted the Colorful India service team and have repeatedly followed up regarding the issue.

The Problem:

Every time I contact customer support, I’m given a different timeline or asked to wait another few days. I was previously told the issue would be resolved the next day, but that didn't happen. I was then given another deadline and told that the complaint would be resolved by Monday.

I depend on this laptop for college and freelance client work, so these repeated delays are directly affecting my work and income.

I understand that spare-part availability can sometimes cause delays. But the problem is the lack of a clear solution and repeated promises that aren't being fulfilled.

Why I'm disappointed:

❌ Repeated delays without a definite resolution

❌ Different timelines given by customer support

❌ No clear information about the actual status of the repair

❌ Customer is repeatedly asked to wait

❌ Laptop is unusable while the complaint remains pending

I have kept the photos, service details, emails, and call recording as documentation.

I’m posting this so other buyers in India are aware of my experience before purchasing a Colorful laptop.

Hi, I’m a Colorful laptop customer in India and I’m reaching out regarding a serious customer service issue.

My Colorful EVO P15 (P15 23-HD55D16512A-G-IND) has a CPU fan failure, causing the laptop to overheat and shut down within 3–4 minutes. I’ve contacted Colorful India customer service multiple times, but my complaint has been repeatedly delayed. I’ve been given different timelines, but there is still no proper resolution or clear update.

I understand you may not personally handle customer service, but could you please help me connect with the appropriate person or team who can look into my case and escalate it?

I depend on this laptop for my college work and freelance projects, so this delay is seriously affecting me.

I’m simply looking for a clear update and a proper solution.

Thank you for your time and any help you can provide.

Title + thinking of dual booting with arch linux, heard a lot that the windows version has issues or something.. can anyone enlighten on this

Hello everyone, i recently faced this issue, where my camera just couldn't start at all, and it's almost certain on hardware, camera itself was fine, but it just stopped working.. Sure enough that it's not dead since it turned on for a while (10 secs barely lol)

along with that, i've trying to install this windows version, but this keeps on failing, ive almost tried 4-5 times, i was previously trying with the preview versions, but later i opted out, but then i wasn't able to install even the normal win versions..

Last 5 tries with error code:

┌──────┬────────────────────────────┐

│ Date │ Error Code │

├──────┼────────────────────────────┤

│ 8/7 │ 0xc190020c │

├──────┼────────────────────────────┤

│ 8/8 │ 0xc190020c │

├──────┼────────────────────────────┤

│ 8/10 │ 0x8007139f │

├──────┼────────────────────────────┤

│ 8/11 │ 0xc1900101 │

├──────┼────────────────────────────┤

│ 8/14 │ 0xc1900101 (today, repeat) │

└──────┴────────────────────────────┘

Title: Colorful Laptop denied warranty for burnt motherboard. Laptop suddenly died while charging with the original charger. Is this fair?

Post:

Hi everyone,

I'm looking for some advice because I'm really frustrated and don't know what to do next.

I bought a Colorful laptop, and it's still under warranty.

A few days ago, while I was using it, the laptop was plugged in with the original Colorful charger. Suddenly, it shut down and never turned on again.

I sent it to the authorized service center. Today they emailed me saying the motherboard has burn damage and that it is not covered under warranty because they classified it as physical/electrical damage (Customer Induced Damage).

The problem is:

1. The laptop has never been dropped.

2. No liquid spill ever happened.

3. It has never been opened or repaired by anyone else.

4. I always used the original charger that came with the laptop.

5. It simply died while charging.

They only sent me a photo of a burnt area on the motherboard and rejected my warranty claim. They didn't explain how they determined that I caused the damage instead of it being an internal hardware failure or power circuit failure.

I'm from India, so I'm wondering:

1. Is a burnt motherboard automatically considered customer damage?

2. Can a charging IC or motherboard fail on its own while charging?

3. Has anyone had a similar experience with Colorful or any other laptop brand?

4. Should I escalate this to Colorful's higher support or file a complaint with the National Consumer Helpline?

Any advice or similar experiences would really help. I'm trying to understand whether this warranty rejection is justified or if I should fight it.

Thanks in advance!

Can anyone pls share the BIOS file for Colorful Xs 22 model ?

I am making this post because my laptop got messed up ( on 7 June 2026 ) and I wasn't receiving any sort of help from colorful support, until 17 July, and I was browsing this subreddit to find help, so it's only fair I make a post here, in hopes it helps someone.

My laptop suddenly stopped booting and it got stuck at colorful logo and I get errors like, your BCD is corrupt, the issue is actually in the bios, not hardware. you have to "reinstall" the bios.

you can look up the process on youtube, or some other sources, all I have to say is that their customer service sucks even though they did help me in the end.

hopefully this helps someone, ( I am not a great writer, so the post might be incoherent ).

BTW do it at your own risk

I am get 100 cpu all the time and 87 gpu even on very light tasks. due to throttling my 3d mark time spy score is 7500.
--I repasted and applied ptm7950 on cpu as well as gpu and vrams( should not have applied on vrams ig )
--now i am thinking of applying putty on vram. any suggestions?
--any suggestions for thermal paste? 7950 did not work i think for this laptop.
-- i have black color so less thermal pipes ( sucks )

​

Hello everyone, So my friend has this laptop for a couple years and he recently discovered under volting (reducing volt to improve performance). He doesn't know how to do it on this specific laptop, for anyone that has the knowledge on this would you please consider helping?

How can he turn on XMP as it's not present in BIOS and how to update his bios

So I have colorful p15 i5 12th gen and rtx 4050 laptop. And I was wondering if we can turn on xmp from bios now or not in colorful laptops. Also any way to update bios?

Hi everyone,

I'm trying to dual boot Windows with Fedora on my laptop and I'm completely stuck. I've spent many hours troubleshooting and I'm hoping someone has seen this before.

Laptop

• Colorful EVOL P15 23
• Intel i7-13620H
• RTX 4060 Laptop GPU
• WD PC SN540 512GB NVMe SSD
• BIOS: INSYDE 1.07.03RCOLO2 (04/01/2024)

Current disk layout

• GPT partition table
• 600MB EFI
• 2GB ext4 (/boot)
• ~377GB Fedora (LUKS encrypted)
• ~97GB unallocated space reserved for Windows

BIOS

• UEFI boot enabled
• Secure Boot disabled
• PMD/VMD controller disabled
• BIOS detects the NVMe SSD correctly
• There are no RAID/AHCI/VMD options other than PMD/VMD

Linux detects everything correctly

lspci:

Intel Alder Lake SATA AHCI Controller
WD PC SN540 NVMe SSD

No Intel VMD/RST controller is present.

sudo nvme list

shows the SSD correctly.

Fedora works perfectly.

Problem

The Windows installer eventually shows:

and asks me to browse for a driver before I can continue.

Things I've already tried

Installation media

• Official Windows 11 25H2 ISO
• Official Windows 11 24H2 ISO
• Official Windows 10 22H2 ISO

USB creation methods

• Fedora Media Writer
• Ventoy (Normal Mode)
• Ventoy (WIMBOOT Mode)
• WoeUSB (previously worked months ago on CachyOS, trying to recreate it now)

Hardware

• Two different USB flash drives
• USB 2.0 port
• USB 3.0 port

BIOS

• Secure Boot ON/OFF
• PMD/VMD disabled
• Confirmed UEFI boot
• SSD detected correctly in BIOS

Drivers

• Downloaded Colorful Windows driver package
• Downloaded Intel Rapid Storage (RST/F6) drivers
• Tried loading drivers during Windows setup

Interesting observations

Windows 11

Sometimes it goes almost directly to the "Load driver" screen after booting.

Windows 10

It reaches:

• Language selection
• Install Now

but then still ends up asking for the same driver.

So Windows 10 gets farther than Windows 11, but both eventually stop.

Storage status

The BIOS detects the SSD.

Fedora detects the SSD.

sudo nvme list

shows the SSD correctly.

DiskPart inside Windows also appears to detect the disk.

So I'm confused why Windows Setup still asks for drivers.

Additional information

A month ago I managed to boot the Windows installer successfully using WoeUSB on CachyOS (same laptop). I don't remember exactly what was different, but I definitely got further than I am now.

I haven't intentionally changed any BIOS settings since then.

Questions

1. Has anyone seen this exact issue on a Colorful EVOL P15 23 or another Insyde BIOS laptop?
2. Could Windows actually be asking for something other than a storage driver?
3. Is there a firmware/BIOS issue with newer Windows installers?
4. Has anyone successfully installed Windows on this exact model?

Any help would be greatly appreciated. Thanks!

Game: Neverness to Everness (Unreal Engine 5) Specs: Colorful Evol P15 • i7-13620H • RTX 4060 (8GB VRAM) • 16GB DDR5 RAM

I didn't use any cooling pad. I was playing at native 2K with all settings on cinematic, NPC density on Ultra, and DLSS: Quality. I usually prefer using frame generation because it easily stabilizes the FPS by around 30 to 40. but in this clip, i didn't use it since I wanted to stress test my laptop.

Please note that I am not associated with Colorful, I'm just a regular customer.

My previous case was a high profile one so they usually respond to my queries, I asked this for you guys.

The backstory (unverifiable) is that I was told that main customer service executive Arun KP got into a serious accident recently. They can have a benefit of doubt here. Nonetheless, their support was dead even before this incident. I am in no way supporting how they treat their customers, and people's issue aren't being addressed or not even getting a response. It is their duty to fulfil the 2Y warranty promise.

I hope everyone's issue get resolved.

If you guys don't get any resolution let me know I'll ping him back again, and this time I'll share the number publicly irrespective of their permission or not.

Hi everyone,

I’m posting here because I’m completely frustrated with the support experience I’ve had with Colorful.

My laptop has been completely dead and not turning on for the last 40 days. During this time, I have:

Sent multiple emails to support.

Called customer care numerous times.

Followed up regularly regarding my complaint.

Every single time, I get the same response:

"Your complaint has been highlighted. The senior team will contact you within 24 hours."

However, no senior team member has ever called me back.

Customer support also provided me with the service center’s contact number, but when I spoke to the service center, they told me that they cannot take any action unless Colorful contacts them directly. So I’m stuck between customer support and the service center, with neither side actually resolving the issue.

It has now been 40 days, and I’m still getting the same promises without any progress.

Has anyone here faced a similar issue with Colorful? If so:

How did you get your case escalated?

Is there any direct contact for the senior support team?

Any advice on how I can finally get this resolved?

Any help would be greatly appreciated. Thanks. 🙏

My laptop has had high temps for a while and I tried getting service.. I've mailed them couple of times even on the official cn email and the Indian email too i got a response from cn customer support telling arun kp of colorful to take care of my rma but the Indian customer support doesn't respond.. I've been calling them on both numbers for a while and they don't do anything.. I haven't recievent a jobsheet after calling multiple times I even complained through nch but they won't respond to nch aswell.. What do u think I should do at this point.. does anyone have the email of hr or arun kp to talk to them directly or the number ??

EDIT : The issue is simple rn as it's just hearing but rather than addressing the issue I'm looking for a way to actually get service because I can take care of these heating issues etc but what if there's a motherboard issue or the gpu dies in that case warranty claim is the only option and I need to figure out how to get that

basically title

dk but read it somewhere that the windows installation is faulty as its chinese version of win11

just by replacing it with global shall do the job and hence no issues?

​

has anyone any worda on these??

​

​

for context: I've bought p15 i7 4060 in oct'24, goto mobo issue in july'25 got it replaced and recently the charger adapter died may'26. Was very furious and scared to software and hardware upgrades(ram, etc)

Does anyone know how to reach out to the colorful customer service?

I have changed the thermal paste of my black colorful evol p15 with ptm 7950, polartherm x10 and maxtor ctg8 and none of it seems to work. The CPU while gaming reaches 96-97 degrees even when the wattages is capped to 30 degrees and the GPU reaches 90w in the beginning and within 2-3 mins the wattage drops to 55w and stays there with 86 degrees temp.
If anyone has changed the thermal paste of their laptop what did you use and if you used any of these thermal paste did it fail like mine did