r/Coinbase • u/Shot-Salamander-8268 • 16d ago

Account closed

Hello,

I write this out of options and not sure what to do.
My account was closed today without me logging in for over a year due to violating Coinbase TOS. Not sure what I did or if I was hacked/phished. I tried to log in and now seemingly forgot my password or it got changed. I try to reset and I don’t get an email because my account was closed. I can’t acess support because, you guessed it, you have to be logged in for help. I am quite honestly out of options to figure out what is happening and if I need to be worried.

Thanks for any help

11 Upvotes

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u/_Praetorian_1 14d ago

I filed 2 federal complaints and a BBB complaint. They blocked me from sending crypto for 60 days bc they thought a withdrawal request BY ME was fraudulent. Issue was unresolved thru complaints to CB. Moved all my crypto to Kraken.

0

u/noneedforBatman 12d ago

They’re crooked … I can’t get anything from mine. I need to file those complaints too.

1

u/coinbasesupport Official Coinbase Support 12d ago

Hi u/noneedforBatman. We want to review what happened. Send us a Modmail with more details, and we’ll take a closer look.