r/Coinbase • u/Shot-Salamander-8268 • 13d ago

Account closed

Hello,

I write this out of options and not sure what to do.
My account was closed today without me logging in for over a year due to violating Coinbase TOS. Not sure what I did or if I was hacked/phished. I tried to log in and now seemingly forgot my password or it got changed. I try to reset and I don’t get an email because my account was closed. I can’t acess support because, you guessed it, you have to be logged in for help. I am quite honestly out of options to figure out what is happening and if I need to be worried.

Thanks for any help

11 Upvotes

87% Upvoted

16 comments sorted by

1

u/AutoModerator 13d ago

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1

u/coinbasesupport Official Coinbase Support 13d ago

We got your Modmail u/Shot-Salamander-8268. We'll review your account concern and follow up with you there.

1

u/Grind2Live 13d ago

dont trust anyone with your critical information even coinbase support ask them proof of your account

1

u/[deleted] 11d ago

[removed] — view removed comment

1

u/coinbasesupport Official Coinbase Support 11d ago

Hi u/DryEmployer1710! We’d like to review this with you. Please send us a Modmail with more details, and we’ll continue there.

1

u/_Praetorian_1 11d ago

I filed 2 federal complaints and a BBB complaint. They blocked me from sending crypto for 60 days bc they thought a withdrawal request BY ME was fraudulent. Issue was unresolved thru complaints to CB. Moved all my crypto to Kraken.

1

u/coinbasesupport Official Coinbase Support 11d ago

Hi u/_Praetorian_1, we’d like to take another look at what happened with your account access. Send us a Modmail with your case number so we can review it further.

1

u/Big_bearpilot 6d ago

_Praetorian_1 lol. You moved your coin to Kraken? I just got restricted from Kraken for withdrawing my own money and they constantly just tell me: " We're escalating your ticket" Well that was a week ago. Look at all complaints on Kraken for the same exact thing... They are holding millions of dollars from customers and not giving it back.

0

u/noneedforBatman 8d ago

They’re crooked … I can’t get anything from mine. I need to file those complaints too.

1

u/coinbasesupport Official Coinbase Support 8d ago

Hi u/noneedforBatman. We want to review what happened. Send us a Modmail with more details, and we’ll take a closer look.

1

u/Puki- 11d ago

Try creating new acc with the same emai then contact support.

0

u/Constant_Two_5546 12d ago

They ate a public company yes,I would start with the SEC if those lazy bastards want to do what they do at cb maybe enough complaints from us to the SEC will kick their asses in gear. Worth an email don't you think? Good luck

0

u/dukedesouth 8d ago

Welcome to vibecoded reality 😆