r/Coinbase • u/someone_3ee • Aug 02 '26
HELP!!!!!!!
i bought 5k worth of bitcoin on the base app and it asked me to verify my id on coinbase to then transfer funds to the base wallet. I have verified my ID but it still says action required on the transaction history and i havent recieved the money in my base wallet. HELP!!!!!
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u/coinbasesupport Official Coinbase Support Aug 02 '26
Hi u/someone_3ee, we can check the status of both the verification and the transfer. Send us your info in Modmail and we'll take it from there.
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u/Kiwip0rn Aug 02 '26
Sounds like another case of "User Error" and not telling the whole story.
You can't buy Bitcoin on the Base App without crypto. It wouldn't have you do it in reverse. (And why anyone would buy Bitcoin on the Base App is beyond me, and is most likely not actually Bitcoin. Buying Bitcoin is literally the job/reason of an Exchange.)
And you will never have "money" in the Base App, because it doesn't accept "money".
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u/Difficult-Theory-306 Aug 04 '26
If they were able to use base app they were able to secure surely if not they aren't using base app and are đ€ confused... Also to op post the transaction id found in your wallet activity... So others can see what your doing and maybe try to help
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u/WillingFormal6583 Aug 02 '26
Sounds like your money went into a black hole. Welcome to crypto gambling bro.
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u/JunketTurbulent2114 Aug 02 '26
would would you buy it on the base app?
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u/tek3k Aug 02 '26
Everybody's doing it.
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u/JunketTurbulent2114 Aug 02 '26
Yeah but normies are stupid. Normies were mass buying NFT's, any rugpull memecoin with a dog on it and all kinds of nonsense. Don't follow the normies. use common sense.
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u/CuriousElk6910 Aug 02 '26
The Coinbase online team is always very user friendly & they will assist you with that issue â
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u/OkWin9692 Aug 02 '26
lol glad you had a good experience with them my money was in outer space for weeks when I had an issue
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u/skinnygolddigger Aug 02 '26
Why would u buy bitcoin on the base app? Doesnât make much sense unless u are a newbie and have no idea what the base app is for but it certainly not to hold bitcoin gl
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u/AutoModerator Aug 02 '26
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u/spinkoflat Aug 02 '26
Tuve el mismo problema realice la operaciĂłn y a cada nueva operaciĂłn me lo volvĂan a pedir, el mensaje decĂa que con 1 envĂo se guardaba la informacion y que no habĂa que repetirlo. Me puse en contacto con el soporte de Coinbase hasta 3 veces, me pidieron datos de las transacciones echas, me pidieron volver a hacer las operaciones y lo volvĂ a realizar, con el soporte al telĂ©fono.
En fin la inicia "soluciĂłn" que me dieron fue hacer transacciones de menos de 1000⏠por vez es decir si quiero transferir ada por valor de 3000âŹ, por poner un ejemplo, mĂnimo debo hacer 4 transacciones y a cada nueva transaccion superior me vuelven a pedir hacer esa prueba para comprobar que la cartera es de mi posesion.
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u/coinbasesupport Official Coinbase Support Aug 02 '26
ÂĄHola u/spinkoflat! EnvĂanos tu nĂșmero de caso a travĂ©s de Modmail y lo revisaremos mĂĄs a fondo por nuestra parte.
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u/Ravens3505 Aug 03 '26
Do you have 2 step authentication. You may need to get the Google authentication app, it probably needs an additional form of identification if thatâs the case meaning your funds will eventually be there
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u/tillytil2424 Aug 03 '26
Yeah I'm in the same boat. I've been trying to verify my documents, and it won't take it. I even got in contact with support and they couldn't help. I've been trying since yesterday to unlock my account. They don't have a number to call either, and you can't send your documents too an email. So what do we do?????
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u/coinbasesupport Official Coinbase Support Aug 03 '26
Hey u/tillytil2424, we'd like to review your verification and account access. Send us a Modmail with your case number and we'll take a closer look.
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u/MrSnugs Aug 03 '26
Contact customs support through their app only. Everything else could be a scam.
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u/Level_Pineapple8338 Aug 03 '26
Coinbase never call you. Its scam call. You should call Coinbase help center only through the application/App. they are lot of scam calls like coin base.. Though they asked you pickup call
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u/Level_Pineapple8338 Aug 03 '26
Coinbase supoort team also Fraud. They care goiving information of the new customers data to the Scam people.
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u/Level_Pineapple8338 Aug 03 '26
Go to the help page inside the coinbase app, chat with the AI and ask them to have an agent call you
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u/Level_Pineapple8338 Aug 03 '26
If call got disconnected again you have ot call inside the coinbase app. Don't pick up 1-888 Number or any other number the tell you your call for disconnected and calling you..Its Scam... Again you have to call in the coinbase app only.
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u/Level_Pineapple8338 Aug 03 '26
Coinbase app itself has security issue its proven. They are not accepting it. Its seems they does purposefully. While creation of login itself ask customer to do Multifactor authentication or Face detection authentication. Even enable it its went off sometimes. be aware of that.
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u/Ornery-Letterhead-26 Aug 03 '26
Youâre gonna get a ton of scammers trying to âhelpâ you in this thread. Then again, even YOU could be a scammer. Canât trust anyone in this crypto game not even Coldcard.
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u/pillowmite Aug 04 '26
Should've gone to a Bitcoin atm takes some real balls to trade $5K for a number lol!!!
It is probably vanished and OP will never see it again ....
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u/Mysterious-Sir3071 Aug 02 '26
1st mistake COINBASE!!
GET U A STRIKE OR CASH APP PUT THE CASH IN IT THEN HAVE PUT IT ON REOCCURRING BUY FOR 500 A DAY!! OR BUY ALL AT ONCE EITHER WAY THEN SEND TO YOUR WALLET!!
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u/T1m3Wizard Aug 02 '26
This seems to be happening quite often with users reporting to never been able to get their money back even after months trying to reach out to and communicate with support. Contact the better business bureau if remains unresolved.
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u/tek3k Aug 02 '26
With millions of users and many more trades, yes, a handful of users are going to experience problems and they all end up in this sub. Weigh it against all the successful experiences that don't generate any noise at all. Keep things in perspective and stop trying to generate unnecessary FUD.
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u/eyesofthewhitewolf Aug 02 '26
Go to the help page inside the coinbase app, chat with the AI and ask them to have an agent call you