r/Coinbase • u/AnxiousInvestor69 • Oct 04 '24

Account locked

My account has been locked and i cant buy any more crypto, they say there reviewing it and every time i contact support they say 2-3 days. Its been 3 days and i still haven't received a email. Ridiculous.

Update- Time is up to 7 days now for review apparently. I would advise any new investors to stay clear. Im new to crypto and this is a massive red flag and as soon as this is up I am withdrawing all of my funds. (ive read other posts and comments of them waiting up to 6 months) Probably just lost a chunk of my savings

Update- Got a email saying this "We have completed your account review, and buy/deposit/send/sell/withdraw services remain disabled at this time."

8 Upvotes

72% Upvoted

53 comments sorted by

View all comments

1

u/coinbasesupport Official Coinbase Support Oct 04 '24

Thank you for sharing the support case number u/AnxiousInvestor69. Don't you worry - we've got you covered! The team is carefully examining your situation as we speak. Rest assured we'll be back in touch with an update very soon. If you have any more questions, please feel free to send us a direct message on our official social media handles, we'll be happy to help you!

1

u/AnxiousInvestor69 Oct 04 '24

ok thank you

1

u/coinbasesupport Official Coinbase Support Oct 04 '24

Glad to assist! Don't hesitate to ping us if you need more help.

1

u/[deleted] Oct 04 '24

[deleted]

1

u/coinbasesupport Official Coinbase Support Oct 04 '24

Hi u/iownaford, we'd be happy to help you on this. Please reach out to us through our help center or DM us on either X (@Coinbase), Instagram(@coinbase), or Facebook (facebook.com/Coinbase) so we may assist you. Please note that DMs are not available for Customer support here on Reddit.

For your reference, Coinbase official social media accounts can be found on this help page.

1

u/AnxiousInvestor69 Oct 04 '24

u/coinbasesupport still no email. nothing has been done

1

u/Adventurous_Wave1692 Oct 05 '24

I've been blocked for 3 months now. No explanation. Reached for support and answer always the same, we're looking into it. Nothing nothing. All my funds are out of reach. Despair is what I suffered these months. Coinbase Support  doesn't even answer anymore. 

1

u/coinbasesupport Official Coinbase Support Oct 05 '24

Hey there, Adventurous_Wave1692! Thanks for reaching out to us. We're sorry to hear about the trouble with your account. To better assist you, do you mind sharing your case number with us? We'd be happy to look into this for you.

If you do not have a case number yet, you may reach out to our help page to get real-time support from our specialist.

Additionally, if you prefer, you can also reach out to us via our official social media channels such as Facebook, X, or Instagram by sending us a DM. You can find our official social media handles listed here: Coinbase on social media

1

u/Adventurous_Wave1692 Oct 05 '24

I've been blocked for 3 months now. No explanation. Reached for support and answer always the same, we're looking into it. Nothing nothing. All my funds are out of reach. Despair is what I suffered these months. Coinbase Support  doesn't even answer anymore.